Hilton Santa Marta

The Hilton Santa Marta was a great experience. The staff were very helpful and courteous. The location is great! It's close to the airport and Zazue Plaza which is full of restaurants and little shops. The rooms were spacious, super clean and luxurious. The beds were very comfortable and the shower in the bathroom was wonderful. We loved the breakfast buffet each morning. Room service was also very tasty. The pool on the second floor was the perfect temperature and offered an amazing view. I didn't use the rooftop pool but walked up there to see the spectacular views.

Staff is not friendly. The guy working at the beach door was extremely rude and unwilling to help with a beach bed. Good breakfast. Gym could be better equipped.

Breakfas to expensive..$25 dollars and its not worth it.

Loved the hotel, location and amenities were amazing however I was disappointed to know they weren’t offering spa services at the moment

Every room has an amazing view. Staff is extremely friendly and attentive. Breakfast is good and the pools and beach area are amazing. The gated beach loungers mean you can get the beach rays and hotel wait service while still running out to dip in the ocean. We enjoyed po drinks and the rooftop bar. The cleaning staff does an amazing job in the rooms. It’s easy to get to Santa Marta’s historic center and it’s walkable to Zazue for a relaxing dinner (go to Cinto it’s the best!). Special appreciation to one server - Maribel. Maribel always had a smile, was quick with the coffee, and even served the beach lounging guests. She was friendly, approachable, and always ready to help. Really appreciated Maribel remembering us after our first breakfast and making sure we were well attended to afterward. If you go look for Maribel!

Property itself is in great shape and new. The service is terrible in every department. Staff needs better, extensive training and good management is required before I can rate this higher than a 3 star. I was warned about the service from a friend, but I wanted to give it a shot. Lack of employees, lack of professionalism, and overall a disorganized staff with little communication hurt this rating badly.