Guest User
July 31, 2024
We arrived around 4pm, our rooms are not ready, the reception does not say sorry at all and does not find a solution for us. We had to wait in the hotel for more than an hour. The reception took my number saying that they will call me when it is ready but not at all.
The rooms are not clean, the carpets and comforters in the family room are visibly dirty. A comb from the guests before us was left on the armchair...
There is also a lot of noise, almost all night long. Very poorly insulated with the party atmosphere of the city, impossible to sleep well.
The quality of service is very low. A member of staff knocked lightly on the door and then entered our room directly to bring us slippers, when she was in the wrong room. Is it not normal to knock and wait for the person to answer before entering? In addition, all the questions we asked at reception or by phone, we received answers with an unpleasant attitude.
Everything is old and not cleaned well.
No slippers or toothbrush for children.
In short, a really bad experience.
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