Lana 064
July 22, 2022
I loved the lake view from my room, and highly recommend higher floors.
The bathtub with the open view was also amazing,the beds were soft and sleek.
However,I would not rate this hotel as 5 stars; the decor is quite old with its dark colours, a bit worn out wallpapers and quite old carpets in the corridor.
It was very noisy with lots of families and their kids.
Buliding 1 has two lifts only and you end up waiting and being squashed in a lift all the time.
Coming down to breakfast restaurant was about strange as the lift takes you to the basement parking so one needs to go past the cars unless you want to walk outside the building.The breakfast was buzzing with too many people impatient to que politely.
Most importantly, I really feel the front desk service needs a lot of improvement; I understand that nobody speaks English, we can use translators,but noone welcomed me properly and wished me a nice stay: my Alipay and passport only mattered.
I was lucky with Xio Qian ( front desk boy) who offered to help and share the information about amenities and trips around the lake. I am very grateful to him.
The gym in building 5 was a disappointment;
One swimming pool is to be shared between 4 other buildings. Because it rained, the water was quite cold in the pool.
Overall,this hotel would suit families and kids mainly,but i would not recommend it to single expats and certainly would not rate it as a 5 star hotel.