This hotel is clean and bright! Victoria who was at the front desk is exceptional! Polite, helpful and obviously likes her job! The restaurant has great food choices with an upbeat bar tender who is attentive to all customers! She sings and exonerates happiness. Lobby is welcoming. All staff I interacted with where all polite and happy to answer any questions,Wilmington Delaware is a very nice place to visit!
We arrive at the hotel late in the evening around 9:00p after a long day. The check-in staff were cordial. Things seemed ok with the room at first. After waking up in the middle of the night, turned on the light to use the bathroom, and we were greeted by roaches (two in the bathroom and one on the kitchen counter. I immediately called the front desk to tell them, and the desk clerk said the hotel was completely full, so they couldn't move us to another room. They offered a refund, but I said we have no where else to go in the middle of the night. They said come by the desk in the morning, and we will work out the refund/discount at checkout. We reluctantly and uncomfortably stayed, but kept the lights on all night, and barely slept. Very restless night. There was another sighting during the night. Then a baby bug sighted the next morning. Oh, did I mention what appeared to be black mold on the wall above the shower. We got out of there the next morning as soon as possible. When we stopped by the desk to check out, I asked about the refund promised from the night before, but they said the manager was not in and would not be there until the next day, and she would call me back. Of course she didn't call me back, so I had to call them. Then when I spoke to her, she said she didn't know about the refund I discussed with the staff. She said when they went in the room, they didn't see any roaches...so I could not get a refund. I shared that I thought the room quality was not befitting of a Marriott Brand property in cleanliness or customer service (I stay at Marriott hotels all the time). I expressed how disappointed I was, with her customer service, and our hotel stay, but it did not seem to matter. There are many other brands out there to choose from. Don't Stay Here. But if for some reason you have to, keep the lights on, and take photos of any sightings, or they won't believe you.
Wow. For a few dollars more I could have done so much better. You should too. They only service rooms on Tuesday and Thursday according to the obnoxious front desk agent but failed to tell me or anyone else. Horrible hotel. Worse than motel 6. Heck, the motel 6 at least has towels. You can't even get TOWELS at this place. The owners are running a roach motel. Worn out furniture, doors that have to be slammed to lock and clientele that is disruptive and makes noose until 3am coming and going. Can feel every spring in the bed, and oh yeah...save your towels and heaven forbid don't soil your sheets or anything...cause you won't get more. Priceline, and tripadvisor give thus place a WAY WAY WAY WAY TOO HIGH star rating. The motel6 has better standards and at least they're cheap. DON'T EVER STAY HERE. Ever. Oh yeah, the ownership is hiding behind the lame excuse of 'covid' but no longer have any other mask or sanitary protocols in place. It's just owners who are lazy who got used to hiding behind covid to make more money with less people...and it's time to grow up and move on, man up and start running this hotel again. The halls are nasty and smell funny. Lobby is dark and dingy....they just don't care. One day left on my stay, and wish I hadn't booked third party.
101 reviews
3.4/5
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NZD 131
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Get Comfortable at Staybridge Suites in Wilmington, DE.Welcome to the Staybridge Suites® Wilmington - Newark, DE hotel, an extended stay hotel offering a convenient location & a host of amenities for travelers. Minutes from the University of Delaware & several Fortune 500 companies, this all-suite hotel is the smart choice for business and leisure travelers alike.Business travelers welcome the hotel's proximity to Fortune 500 companies, such as AstraZeneca, Bank of America and JPMorgan Chase. A 24-hour Business Center with self-service printing and faxing capabilities is a welcome convenience for business guests. Located directly off I-95 and Highway-273, this Newark, DE hotel is also convenient to the greater Wilmington, DE area.The hotel's location is surrounded by exciting attractions and entertainment, as well. The tax-free shopping at nearby Christiana Mall pleases shoppers of all ages, and thrill-seekers can enjoy the live horse races and slots at Delaware Park Racetrack & Slots. Downtown Wilmington, DE is near the hotel's location, so guests can easily visit such attractions as Trolley Square and Riverfront Wilmington.You can enjoy extra space in this all-suite hotel and take advantage of free high-speed, wireless Internet access and the complimentary, daily breakfast buffet. A 24-hour Fitness Center and free guest laundry room help you feel at home during your extended stay. Let this friendly staff make your stay a delight!
We stayed at this hotel based on reviews and because of its proximity to UD for graduation weekend. Hotel rates were increased everywhere, so we felt the value wasn't worth it. The location of the hotel is convenient--right off 95 and a few miles to campus. The hotel was clean and fairly comfortable. The rooms were tiny and had a musty feel. The bathrooms were clean, but small. The temperature control wasn't always working well. The breakfast could have used more healthy options, such as Greek yogurt and more seasonal fresh fruit. The breakfast area was clean. The ”fitness center” was a complete joke. The hotel shouldn't advertise it as an amenity. One treadmill, one non-functioning elliptical, and one broken down and dangerous universal do not constitute a fitness center. It is a liability. We've traveled to many hotels that have much better and well-maintained facilities. This hotel is adequate for a one-night stay
Full kitchen was amazing. The room was clean and large. The staff was very helpful and nice. If your working, it's a good place to stay. There are alot of loud college students here, that's the only downfall. They don't have much respect for being quiet.
Not far from the University of Delaware, the hotel is cost-effective, clean, warm front desk, 1.5 meters twin bed, next to the 7-11 convenience store, wawa gas station, breakfast free, simple buffet, from the hotel to Delaware There is a car wash shop on the roadside of the university.
With a stay at Extended Stay America Suites Newark Christiana Wilmington in Newark, you'll be within a 5-minute drive of Delaware Park Racetrack and Slots and Christiana Mall. This hotel is 6.4 mi (10.2 km) from University of Delaware and 17.4 mi (28.1 km) from Longwood Gardens.
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Get everything you need plus a friendly smile at the Baymont Newark I-95 at University of Delaware. This lodging proudly offers complimentary breakfast at the Baymont Breakfast Corner and complimentary wireless Internet access. This location is also convenient located close to the Christiana Mall and its tax-free shopping Delaware Park racetrack and casino and various sit-down and fast food restaurants. Enjoy on-site business center laundry facility parking and an ample fitness center. Spacious guest rooms and suites feature desk iron ironing board hair dryer coffeemaker microwave mini refrigerator and flat screen HDTV. No smoking and no pets allowed.
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