This hotel is clean and bright! Victoria who was at the front desk is exceptional! Polite, helpful and obviously likes her job! The restaurant has great food choices with an upbeat bar tender who is attentive to all customers! She sings and exonerates happiness. Lobby is welcoming. All staff I interacted with where all polite and happy to answer any questions,Wilmington Delaware is a very nice place to visit!
We arrive at the hotel late in the evening around 9:00p after a long day. The check-in staff were cordial. Things seemed ok with the room at first. After waking up in the middle of the night, turned on the light to use the bathroom, and we were greeted by roaches (two in the bathroom and one on the kitchen counter. I immediately called the front desk to tell them, and the desk clerk said the hotel was completely full, so they couldn't move us to another room. They offered a refund, but I said we have no where else to go in the middle of the night. They said come by the desk in the morning, and we will work out the refund/discount at checkout. We reluctantly and uncomfortably stayed, but kept the lights on all night, and barely slept. Very restless night. There was another sighting during the night. Then a baby bug sighted the next morning. Oh, did I mention what appeared to be black mold on the wall above the shower. We got out of there the next morning as soon as possible. When we stopped by the desk to check out, I asked about the refund promised from the night before, but they said the manager was not in and would not be there until the next day, and she would call me back. Of course she didn't call me back, so I had to call them. Then when I spoke to her, she said she didn't know about the refund I discussed with the staff. She said when they went in the room, they didn't see any roaches...so I could not get a refund. I shared that I thought the room quality was not befitting of a Marriott Brand property in cleanliness or customer service (I stay at Marriott hotels all the time). I expressed how disappointed I was, with her customer service, and our hotel stay, but it did not seem to matter. There are many other brands out there to choose from. Don't Stay Here. But if for some reason you have to, keep the lights on, and take photos of any sightings, or they won't believe you.
Wow. For a few dollars more I could have done so much better. You should too. They only service rooms on Tuesday and Thursday according to the obnoxious front desk agent but failed to tell me or anyone else. Horrible hotel. Worse than motel 6. Heck, the motel 6 at least has towels. You can't even get TOWELS at this place. The owners are running a roach motel. Worn out furniture, doors that have to be slammed to lock and clientele that is disruptive and makes noose until 3am coming and going. Can feel every spring in the bed, and oh yeah...save your towels and heaven forbid don't soil your sheets or anything...cause you won't get more. Priceline, and tripadvisor give thus place a WAY WAY WAY WAY TOO HIGH star rating. The motel6 has better standards and at least they're cheap. DON'T EVER STAY HERE. Ever. Oh yeah, the ownership is hiding behind the lame excuse of 'covid' but no longer have any other mask or sanitary protocols in place. It's just owners who are lazy who got used to hiding behind covid to make more money with less people...and it's time to grow up and move on, man up and start running this hotel again. The halls are nasty and smell funny. Lobby is dark and dingy....they just don't care. One day left on my stay, and wish I hadn't booked third party.
106 reviews
3.6/5
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The Staybridge Suites Wilmington-Newark is an ideal spot for travelers wanting to discover the city. Visitors to Newark will find that the Staybridge Suites Wilmington-Newark is a fantastic accommodation choice. The hotel is conveniently located just 9km from Newcastle Airport and 15km from Wilmington Transportation Center. The nearby area boasts an abundance of attractions including Christiana United Methodist, Planet Fitness and Christiana High School Football Field. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. This Newark hotel offers parking on site.
We stayed at this hotel based on reviews and because of its proximity to UD for graduation weekend. Hotel rates were increased everywhere, so we felt the value wasn't worth it. The location of the hotel is convenient--right off 95 and a few miles to campus. The hotel was clean and fairly comfortable. The rooms were tiny and had a musty feel. The bathrooms were clean, but small. The temperature control wasn't always working well. The breakfast could have used more healthy options, such as Greek yogurt and more seasonal fresh fruit. The breakfast area was clean. The ”fitness center” was a complete joke. The hotel shouldn't advertise it as an amenity. One treadmill, one non-functioning elliptical, and one broken down and dangerous universal do not constitute a fitness center. It is a liability. We've traveled to many hotels that have much better and well-maintained facilities. This hotel is adequate for a one-night stay
Full kitchen was amazing. The room was clean and large. The staff was very helpful and nice. If your working, it's a good place to stay. There are alot of loud college students here, that's the only downfall. They don't have much respect for being quiet.
Not far from the University of Delaware, the hotel is cost-effective, clean, warm front desk, 1.5 meters twin bed, next to the 7-11 convenience store, wawa gas station, breakfast free, simple buffet, from the hotel to Delaware There is a car wash shop on the roadside of the university.
With a stay at Extended Stay America Suites Newark Christiana Wilmington in Newark, you'll be within a 5-minute drive of Delaware Park Racetrack and Slots and Christiana Mall. This hotel is 6.4 mi (10.2 km) from University of Delaware and 8.7 mi (14 km) from Wilmington Riverwalk.
Make use of convenient amenities such as complimentary wireless internet access, a picnic area, and barbecue grills. This hotel also features complimentary use of a nearby fitness facility and a vending machine.
A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk.
Make yourself at home in one of the 141 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Kitchenettes are outfitted with microwaves. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and coffee/tea makers.