Christchurch Central Hotels with Pets allowed

Stayed at Fino in a 2 bedroom corporate apartment with a colleague for three nights to attend a conference. I will start by saying the location was excellent as our conference was across the road. PROS: The reception staff were outstanding and extremely polite. The apartment was a good size and worked well having two bathrooms. The kitchen had everything you needed for a short stay. CONS: Bathrooms - grouting between the tiles was filthy, no where to hang your towel except over the toilet - yuk, the toiletries on the web page were not what you got - cheap dispensers on the wall of the bathroom that were empty so no way to wash ourselves on the first morning as there was no body wash nor soap. Had to ask twice and chase the cleaners to get them filled with poor quality product. No where to put your toothbrush or toiletries except to close the toilet seat and use that - yuk. The shower in the ensuite was in a very high sided bath and the shower head was so low that I had to get on my knees to wash my hair (I am only 5 foot 4). The main bathroom shower over the bath was broken and while my colleague was trying to shower very hot water was coming out the bath tap burning her feet - we brought this to the attention of the reception staff who said it would be fixed while we were out - but it wasn't. Bedrooms: no power points (in the entire apartment) that are close to a mirror to use hair dryer. Bedding was clean. General: apartment very sad and needs a good revamp. Lots of marks on the walls, missing paint, worn carpet, uncomfortable couch, damaged benchtop in the kitchen, very few coffee sachets left (enough for one weak coffee each). Had to ask to get more. We paid over $300 a night for this run down apartment with few amenities. Apart from the nice reception staff and the location I could not recommend. The pictures on the website do not represent what you are getting.

Perfect stay at a perfect price. Rooms and linen are very clean. Hospitable and friendly service with a smile. Close to the centre and very easy walk to the CBD. Facilities are clean and there are no maintenance issues. Kitchenette is perfect for what we needed. All the sports channels on the TV and the bed was very comfy. The guide to the area that was left in the room was incredibly helpful. Very quiet too! Thank you Toscana and we look forward to coming back one day!