Qianfanqianxun
February 1, 2025
The hotel has no sense of service at all. I was pissed off from the moment we got on the shuttle bus. We had a 30-inch suitcase with two people, but the shuttle bus driver didn't want to take us because he saw that our suitcase was big. He wanted us to take the next bus of other people. He didn't help us with how to put the suitcase, just stood by and said coldly, saying that if I put it like this, it would definitely fall off when I walked on the mountain road. It wasn't until I got angry and asked him to help me that he reluctantly turned the back seat into a trunk to put the suitcase. We didn't know it could be changed before. I was pissed off all the way. Do you think this is the end? That's totally wrong. When we got to the room, it was clean. We asked for help to add a quilt and waited for nearly an hour. Then the quilt and quilt cover were taken separately, saying that it must be put on in the room. My wife rushed in with her things without asking her to come in. I was a man and was covered in the quilt with only my shorts. Suddenly, an aunt from the housekeeping department rushed in. I felt really embarrassed. I had to ask her not to put it on and I would do it myself. Let's talk about the room. The room in Guanyin Pavilion was converted from an old house. The ceiling height is at least 3 meters. The air conditioner doesn't work at all. It was freezing cold all night. In addition, there is a sensor on the top of the room. After turning off the lights at night, it keeps flashing blue lights, which really makes people angry. We wanted to go out at night, so we walked to Xiangyangyuan to take a bus. Because we walked to Xiangyangyuan and didn't know where to get on the bus, the shuttle driver waited for us for 10 minutes longer and cursed us. My God, I thought to myself, what kind of quality + service is this? Who is here to consume and still suffer this anger? Finally, it's okay to say one thing about hot springs, but this hotel has no service at all. From the front desk to the shuttle bus to the housekeeping department, no one will serve politely, and they don't know what hotel management is. I really have to travel outside countless times a year, and rarely comment. This time I was really angry and wrote more than 200 words of bad reviews. You can come to Jingangbei Hot Spring in the future, but this hotel should be avoided.
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