Nene@qinghuan
November 15, 2023
Facilities: The room phone is like a decoration and cannot be used. To contact the front desk, you can only make calls through Ctrip's backend phone. The socket is not powered. To charge your mobile phone, you must go to the socket next to the kettle, which is extremely inconvenient.
Hygiene: good
Environment: Very good, the lobby looks quite comfortable, and the corridors are very clean.
Service: Extremely indifferent. Let’s talk about the guest room first. The front desk notified the guest room to help put the bed together. After arriving in the guest room, they pushed the two beds together and told me that it was okay. How can I sleep with a gap in the middle? I asked my aunt, is this okay? This is not how shared beds are made in other hotels. Remember, there should be another mattress on top. Then my aunt replied, "Do I have to unmake the quilt for you again?" I was very reluctant to help with the booking. I told the front desk that I needed to help with the booking when booking a room, but the guest room aunt felt that it was very perfunctory. I was speechless, reluctantly brought it to help me fix it, and left without looking back. Anyway, I said thank you to her and ignored her. The phone number in the room didn't work. I tried for a long time with no result. In the end, there was no answer, and the front desk service was at a loss. I went to the front desk to borrow a lint stick, but they didn't have it. I borrowed some transparent tape, and asked to borrow it from the engineering department. I asked for help to deliver it to the room, but the front desk told me that it couldn't be delivered, so I had to borrow it. When they arrived, they put it at the front desk for me. I went back to pick it up in the evening. When I went back in the evening, I went to the front desk. The front desk told me that the engineer from the engineering department had taken it away again. Another person at the front desk directly said that there was no transparent tape at the front desk. I wonder if such a big hotel only has one transparent tape? Or do you just not care enough to help find her? By the way, I slept until about ten o'clock the next day. Someone rang my doorbell and when I opened the door, no one was there. It was extremely unsafe. I didn't know what the situation was. The waiter knocked on the door to deliver something without saying a word. At least he said something to deliver something. It's not like he couldn't speak. It was the first time for Jin Jiang to encounter this kind of hotel. He didn't even have basic service awareness.
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