Guest User
March 17, 2024
This is my first negative review, and I still feel very angry when I think about it.
First of all, the window is in the hallway or corridor, which causes the air quality of the house to be extremely poor. There is a strong toilet smell as soon as you enter the door. Secondly, the price premium is serious. It is around 130 during normal times and 240➕ during the exam.
Finally, the hotel front desk guy was not skilled in business (he made wrong orders during check-in and check-out, and was not familiar with the system...). When he checked in on 3.15, he couldn't open the hotel door when he got the room card (the activation was not successful), so he had to go back and activate it again. The lady at the front desk told me to check out at 2pm the next day (Ctrip also said 2pm) on March 16, 2016. I swiped my key card at around 11.50pm and couldn't get in. At this time, I received a call from the front desk guy: " This is to remind you that you should check out at 12 o’clock.”
Isn’t the check-out time written on the order message? Your front desk can lock the room with just one operation on the computer. It takes time for us to go down and activate it.
I originally booked a room for an exam, but the experience was extremely poor and really affected my mood. I really can’t believe this is a chain hotel. Can you train the staff first?
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