Guest User
December 29, 2024
We stayed at the hotel to watch the group's fifth anniversary concert. The location was pretty good, and there was a scheduled shuttle bus to the stadium, but the time was not right and we didn't take it. The hotel environment is quite satisfactory, but when arranging the room, the room for me and my child was arranged at the elevator entrance. I had trouble sleeping and asked to adjust the room location, but the front desk told me to make a call. I called the small room for more than ten minutes and still couldn't solve it. I don’t know if I really tried to solve it. In the end, I gave ear plugs and that was it. I’m not a harsh person, so forget it. However, the attitude in the process of handling the problem was not positive enough. Atour's always-advocated service concept of allowing guests to get high-quality sleep was not experienced during this trip.
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