Guest User
January 29, 2024
Staying in a hotel is full of twists and turns. We went with our kids and booked a tatami room with one side against the wall to prevent the kids from falling off the bed. The hotel confirmed it for me, but when I arrived they told me there was no room available and that they would upgrade me to a king-size room. However, the TV in the king-size room was broken. They called it an upgrade, and then there were a lot of family members of the bride getting married living on that floor, which was very noisy. I went to ask them to change the room, but they meant that they had already upgraded me to a king-size room with a broken TV, and that changing to another room would not work. They asked me to cancel and book again. Well, I had to stay because my friends who were traveling with me had already checked in and washed up, and I didn't want to have a conflict with the hotel, so I canceled and booked again. As a result, when I entered the room, there were still cigarette butts from the previous batch of customers in the remote control box. I called the staff over and asked them to directly pour the box into the toilet, flush it, and then continue to stay in the room, pouring out a toilet lid full of ash. Then many of the hotel's power sockets were also broken.
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