Regent Chongqing

For the 15 days in China, try almost luxury hotel, here service is the best, even room got some problems but the employees here so nice and helpful me all the time. 10000 star for them. We be back when i travel Chongqing again

Probably the best hotel I've ever stayed in. The staff were exceptionally helpful, courteous and kind. Moreover they were all extremely professional and competent. My river-view room was exquisite, with a beautiful view of the lights off Chongqing. The room-keeping was impeccable. The pool and sauna area were excellent. The food facilities were excellent and high quality western options were available - after 20 days in China this was very nice to have something that reminded me of home. I will miss my beautiful room and the wonderful services and facilities in the hotel. More than that, however, I will miss the staff, who made me feel at home in a far away land. Thank you to all the staff for an exceptional stay.

Staff is friendly and good service, the hotel room view is excellent.... guve it a try to stay here... you won't regret!!!

Very underwhelming experience, totally different from other positive reviews. Firstly, there’s no welcome snacks/fruits for my stay. I do not know why so many other guests received nice snacks/platters from their reviews, this is clearly a double standard treatment. Second, when I requested for bath soak preparation which the hotel claimed they will provide to guests, what they did was simply leave a pack of bath salts and a bottle of bubble bath solution on the tray. The staffs claimed they no longer do that for guests and we have to DIY. If the hotel is no longer providing this service, you should not be advertising that. Clearly a misrepresentation from the hotel. Do not believe the older reviews you see here with nice rose petals bath. I will not recommend this hotel. For this price you are paying, look elsewhere for other better options. Very disappointing.

Once you arrive at the hotel, the Service began. From check in to Regent Club to the Restaurants. Especially mentioning Miss Nicole Xiang I. customer Service, very tentative. Highly appreciated.

Great hotel that begins with a luxurious lobby space and warm hospitality. The rooms are well-equipped, and the butler service on WeChat is convenient and responsive. The pool and saunas were comfortable, and the gym was sufficiently equipped. We had several requests that were all met expediently (such as getting bubblewrap to help us with protecting the glassware we bought). Special shoutout to Miss Lilyan, the attentive and friendly front-counter staff member who went out of her way to prepare gifts for us before we left. Miss Nicole was also the person behind our prompt WeChat butler service. Kudos to the both of them! This hotel is among the more expensive choices in Chongqing city, but it is easy to understand why as the overall experience did not fall short of a 6-star experience. The location is great from the airport (it saves you from needing to cross the bridge and join the traffic jam), but accessibility to city centre remains great. Our room had a partial view of Hongyadong too!