I have stayed at Lavande several times in Fujian, and I always thought it was just a local hotel. This time I went to Mianyang, Sichuan, and stayed again. I found out that it is a national chain. Both times, I felt that the hygiene, facilities and services were very good. So when I arrived in Chongqing, I booked Lavande directly. I didn't expect it to be so unpleasant. The room is non-smoking, the smell of smoke is strong, and the floor-to-ceiling windows are still closed. The air conditioner is not cooling. It doesn’t matter if the hot water in the shower is not hot. There is no hot water in the middle of the shower. Communicated with the hotel front desk and the whole process was messed up. What makes me most satisfied is Ctrip. When I was disappointed with the hotel, they actively communicated with each other. Although in the end there was no hotel around to change, I had no choice but to check in, but because of Ctrip’s attitude and service, I will still use it. Ctrip.
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