The  grand Tianxi  plaza chong qing

The grand Tianxi plaza chong qing Reviews

The grand Tianxi plaza chong qing

No. 788 Zhongxing East Road (In Tongliang Wanda Plaza), Tongliang District, Chongqing, ChinaView Hotel Details
The  grand Tianxi  plaza chong qing
The  grand Tianxi  plaza chong qingThe  grand Tianxi  plaza chong qingThe  grand Tianxi  plaza chong qing
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The grand Tianxi plaza chong qing Guest Reviews

4.8/5
Excellent
1266 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1266)
Positive reviews(1239)
Reviews with photos/video(235)
Friendly front desk staff(162)
Delicious breakfast(68)
Convenient for shopping(57)
Near shopping area(54)
Well decorated(27)
Luxurious(19)
Excellent afternoon tea(14)
Good views(11)
Negative reviews(27)
Guest User
Deluxe Double Room
Stayed in Mar 2024
Couples
26 review
5.0/5
Outstanding
Posted on May 20, 2024
Stayed here for the Marathon which was walking distance from the hotel. Staff are friendly and spoke enough English. Room clean. Hotel was expensive due to the Marathon but reasonably priced on a normal day.
Response from Property: Dear guest, thank you for your recognition and praise. We will cherish this honor even more, and we will continue to improve to ensure that you have a great stay experience every time you stay. We look forward to your next visit!
Thomas LP
Superior Double Room
Stayed in Jul 2023
Business travelers
31 review
4.0/5
Very Good
Posted on Sep 10, 2023
Fine for business trips and clean room
Darri
Superior Double Room
Stayed in May 2022
Solo travelers
14 review
5.0/5
Outstanding
Posted on May 26, 2022
This is my first time staying at the hotel and I am not disappointed. Check in time was a little long but the room was wonderful. It was clean and worth the price. I slept comfortably.
Response from Property: Hello, distinguished guests! Thank you very much for choosing our Tianxi Haosheng Hotel. Every trace of needs of guests is the direction of our sincere efforts. We will definitely work harder to create a five-star level. Looking forward to the next trip, we can create a more perfect service for you.
Guest User
Executive Double Room
Stayed in Aug 2023
Couples
3 review
5.0/5
Outstanding
Posted on Sep 2, 2023
The hotel is great! I was upgraded to a suite for free when I checked in! The hotel's front desk, concierge and other staff are very welcoming! Take the initiative to say hello! very good! Breakfast is temporarily used in the banquet hall! There is just a lack of variety! Overall it's a very good hotel! !
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Response from Property: Dear guest, hello! Thank you for taking the time to give your sincere review of Tianxi Howard Johnson Hotel! At the same time, we would also like to thank you very much for your recognition and praise of our staff's service. We are committed to giving you the best stay experience throughout your stay in the hotel. Thank you again for your love for Tianxi Haosheng, we look forward to your visit again!
Guest User
Superior Double Room
Stayed in Jul 2023
Family
3 review
5.0/5
Outstanding
Posted on Aug 4, 2023
The service is really good. From the moment we arrived at the hotel, someone helped us with our luggage. Everyone was very enthusiastic and took the initiative to say hello. When checking in, Eve, the lady at the front desk, was very polite throughout the process. When she saw an elderly person staying with her, she even upgraded her for free. I got a non-smoking room. The room was very hygienic and the lighting was very good. The takeaways were delivered to the room by robots, which was very convenient. When I arrived, it was just in time for afternoon tea. It was really nice and there were many varieties. During the stay, if there are any problems, the front desk will help solve them as soon as possible. It is really considerate and the check-in experience is great.
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Response from Property: Dear guest, hello! Thank you for taking your precious time to give your sincere review of Tianxi Howard Johnson Hotel! We have always been committed to providing guests with a warm and comfortable accommodation environment. We will continue to work hard to do better. I wish you a happy life!
Guest User
Superior Double Room
Stayed in Jun 2023
Business travelers
4 review
2.0/5
Posted on Jun 22, 2023
When I booked a room on Ctrip.com, I had already noted that I needed four extra packs of coffee, but they were not provided to me. The light in the bathroom could not be turned off at night, and kept flickering on and off. I did not have a good rest all night. The room facilities were simple and not a good one at all. The facilities and decoration that a five-star hotel should have, in my opinion, can only be regarded as a three-star hotel. There are three kinds of fruits provided by the hotel, one apple and two oranges, two of which are already serious. Moldy, this is the first time I encountered such a hotel and provided such services. The price I stayed in this hotel last year was more than 290 yuan, and this year the price is 397 yuan, and breakfast is not provided. The indoor parking lot downstairs of the hotel also requires guests to pay for parking. This is the first time I have encountered such a situation. I vowed never to stay in this hotel again. It was so disappointing.
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Response from Property: Dear guest, we are very sorry that we were not able to bring you a satisfactory check-in experience. Regarding the issues you raised, we have reported them to the relevant departments. The superiors of the relevant departments attach great importance to this and will immediately strengthen the training and rectification of employees. We hope that Next time you come here, please give us a chance to apologize. The hotel provides 24-hour service 0 2 3 -8 5 1 5 9 8 8 8. If you have any questions, you can give us feedback. We look forward to your visit again. I wish you a happy life. !
Guest User
Superior Room (2 beds)
Stayed in Oct 2023
Family
51 review
2.0/5
Posted on Oct 4, 2023
The worst Howard Johnson hotel I have ever stayed at. It was originally the only five-star hotel in Tongliang District, Chongqing. It may be because there is no competition. The location and facilities are okay, but the concept, quality and ability of the service are really disappointing! Even because of this hotel, it affects the evaluation of Tongliang District!
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Response from Property: Dear guest! Thank you very much for your stay and your detailed care and supervision, which enables us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that this check-in experience did not meet your expectations. We will further strengthen the training and management of service awareness of service staff. We deeply regret the inconvenience caused to you. We hope that we can use our continuous efforts to improve our service awareness to win your 5-point praise next time. welcome next time!
Anonymous User
Superior Double Room
Stayed in Sep 2023
Business travelers
1 review
1.0/5
Posted on Sep 28, 2023
There are so many empty rooms but only one without air conditioning is given. All the rooms are not cooled. It’s 30 degrees Chongqing and they don’t provide air conditioning to save money😡I’m extremely angry! I have never stayed in such a bad hotel in so many years. I was only given one room card. When I go out, I have to turn off the lights, air conditioning, curtains, TV, etc. in the room. You guys are so convinced!
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Response from Property: Dear guests, hello! We sincerely apologize for the very bad experience you encountered with the air conditioning and room card issues in our hotel, and thank you very much for leaving feedback on your stay. After receiving your feedback, we immediately inspected the air conditioning equipment on the same floor. For the health of our guests, our room air conditioners are set at 24 degrees Celsius and automatically turn on the cooling mode. It is early autumn at this stage, the temperature is low, and the air conditioner cannot reach the automatic starting temperature. However, as long as the set temperature is adjusted to a lower temperature, the air conditioner will start. Our central air-conditioning host is turned on 24 hours a day in order to provide comfortable air-conditioning services to valued guests like you at any time. We sincerely apologize to you again, thank you for your understanding and support, and look forward to your next visit to witness our progress.
Guest User
Superior Room (2 beds)
Stayed in Jun 2023
Business travelers
52 review
1.0/5
Posted on Jun 14, 2023
It is advertised that there is a gym, but there is not actually one. Two small bottles of water are given for free. After drinking, you have to spend 10 yuan to buy a bottle. It's hard to explain.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry to bring you an unpleasant stay experience. The gym is our second phase project and is still under planning, so stay tuned! The hotel provides 24-hour front desk service 0 2 3 -8 5 1 5 9 8 8 8. If you have any questions, you can give us feedback. We hope you can contact us so that we can solve it better. We look forward to your call.
Anonymous User
Deluxe Room (2 beds)
Stayed in Oct 2022
Business travelers
4 review
1.0/5
Posted on Oct 21, 2022
The hotel puts paid water on the bar and free water under the TV. Most people normally just pick up the water on the bar and boil it when boiling water. Although there is a small sign on the bar that says, Baisuishan is 10 yuan a bottle, there is something inexplicable about this behavior. Feeling of being tricked. I hope you will improve and trick customers into paying 10 yuan. What you get in return is customers being disappointed with you and no longer choosing.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Each of our rooms is equipped with two bottles of free mineral water placed in a conspicuous position on the TV cabinet. In order to meet the needs of different guests, the room also has a mini bar with Baisuishan, soda water, Sprite, Coke, etc. There are also price lists for different drinks on the minibar for guests to choose freely. The hotel also has Chinese and Western restaurants where guests can order food. You can call the front desk to order for you. The hotel provides 24-hour front desk service 0 2 3 -8 5 1 5 9 8 8 8. Looking forward to visiting again!
Guest User
Superior Room (2 beds)
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 23, 2024
酒店服務人員熱情,房間衞生乾淨整潔,温馨寬敞,酒店位置優越,客房清潔人員也很親切,房間的價格也很實惠,性價比高!得到的不止一次舒適愉悦的入住體驗,還有人間煙火。超讚!酒店環境很好,交通便利,購物方便,設施設備好,非常棒的一家酒店,以後還會選擇這裏
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Guest User
Superior Double Room
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 21, 2024
這次到銅梁來找大學同學玩,選了這家酒店,這家酒店的設施非常古樸典雅,床鋪舒適,服務人員非常友好。房間清潔度非常高,物品擺放整齊,讓人感覺很舒適。還有就是酒店地理位置很好,交通方便,周邊有很多景點可逛。整體來説是一次非常愉快的住宿體驗。
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Guest User
Superior Room (2 beds)
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 19, 2024
房間實際比照片還好看,佈置的很合理設施也很新,衞生嘎嘎乾淨,而且酒店管理得很好,每個員工都熱情有禮貌。主動幫助,入住時會有服務人員帶領,端茶水,行李會送到房間,晚上睡覺很安靜,空調很給力,枕頭尤其舒服,一整晚安睡,入住服務管家很貼心,送了下午茶。總體來説非常的不錯,入住首選。
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Guest User
Superior Double Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 19, 2024
距離:萬達廣場、吾悦廣場很近,吃飯逛街玩耍都挺方便 設施:設施很新,且都是品牌,簡約大方 品質衞生:無可挑剔,乾淨整潔,佈局合理 景觀:窗户很大,是落地窗,俯瞰銅梁新城晚上夜景很美 服務:工作人員細緻周到,幫忙推薦銅梁的美食,大堂美女服務介紹超耐心,贊👍
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Guest User
Superior Room (2 beds)
Stayed in Sep 2024
Other
1 review
5.0/5
Outstanding
Posted on Sep 19, 2024
提前看了好幾天銅梁的酒店選了天喜豪生。果然沒失望,衞生非常優秀,一開門能聞見淡淡的香味,家裡人有潔癖,非常注重床品和馬桶衞生,進屋查看了一圈,沒一點瑕疵。入住很安心!設施設備很齊全,外賣有機器人小可愛送到房間。環境也非常棒!服務那是相當的好,不愧是五星🌟🌟🌟🌟🌟
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