Anonymous User
October 19, 2023
This is the first time I have written a negative review since I joined Ctrip, because the check-in experience was really bad. First, the environment is noisy. can not sleep. I stayed there for three days and it was extremely noisy every morning. There was a constant banging sound upstairs, sometimes accompanied by the sound of an electric drill. Whether it was Saturday, weekend or weekday, there was a banging sound. It started around 7 or 8 o'clock and continued continuously. By noon, I couldn't sleep at all. On the first night, there was an all-night mahjong game in the next room until the morning. The sound of mahjong continued all night long. How could I sleep? Second, the way the front desk solves problems and the speed of dragging. I have reported to the front desk that the room is noisy and there are suspected renovation noises upstairs. When I responded for the first time, the front desk asked me to go check it out. After 20 minutes, there was still the sound of decoration upstairs. I called again and said I was busy and forgot. I made many calls and ran upstairs to check it out myself. I went back and forth for a long time. The problem is still unresolved, and the sound of renovations continues. On the second day, I personally ran downstairs and asked the front desk if there would be any renovations upstairs? The front desk said that they had not received any notification of renovations, and clearly told us that there were no renovation rooms. However, the sound of renovations continued the next morning, and this time it was accompanied by the sound of electric drills. It reflects the problem, but it cannot be solved at all. After asking, it was revealed that the hotel room was upstairs. Is there no docking work at the front desk? How can guests take a rest after being asked so many times? Third, the hotel’s safety factor is low. As soon as you open the door, there are small yellow cards on the floor in the room, and they are handed out every day in the corridor. Fourth, the hotel facilities are relatively old, and the water in the shower room leaks to the sink, and the water flows everywhere. Fifth, there are few types of breakfast. The overall stay experience is very poor. The sound of decorations upstairs and the sound of mahjong all night long were nerve-wracking. . . . . . . . . . . . . . . The above evaluation is very objective and not exaggerated at all. . . . . . . . . .
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