Jinke Hotel

I stayed at Jinke Hotel some time ago and had a very bad experience. As soon as we arrived at the front desk, the staff who handled the check-in process were cold and expressionless throughout the whole process. They ignored us when we asked some basic questions and showed no enthusiasm or patience. After checking in, there were some minor problems with the facilities in the room. I called room service and waited for more than an hour before someone came to deal with it. When the maintenance man came, he looked impatient and felt that I was disturbing him. What's even more infuriating is that when I checked out, they actually deducted money for some inexplicable reasons, saying that the items in the room were damaged, but I didn't move those items at all during my stay. It's obvious that they wanted to make money this way. When we argued with them, the staff not only did not verify the matter seriously, but also had a tough attitude and had no sincerity in solving the problem at all. This experience at Jinke Hotel was really terrible. The service attitude was extremely poor, and they were thinking of all kinds of ways to make money from customers. I will never come here again, and I will also advise my friends to choose carefully.

I often stay at Jinke Hotel. This time, I happened to meet Miss Jiang from the VIP department at the front desk. She can listen to the needs of customers and check-in experience very well, and can make timely adjustments according to the actual situation. The service is very thoughtful and attentive. The intimacy with the previous stay has been greatly improved! Ms. Chen, No. 012 at the front desk, was also very attentive in reception. She took the initiative and asked carefully about the needs and areas for improvement during the accommodation process, so that customers could feel better than guests! The image of the hotel has also been improved! (The room service still needs to continue to be strengthened. After cleaning the sanitary and toiletries, there are residual syrup and water on the bedside table, and the soup leftover from the hotel publications, etc., will make the subsequent guests feel very bad)

早餐種類非常豐富，中西式選擇多樣，食材新鮮，味道也很棒。元氣滿滿地開始新的一天。酒店設施非常新且維護得很好。房間寬敞舒適，床品柔軟，衞浴乾淨現代，泳池體驗感很好……最讓我印象深刻的是前台小吳的服務，響應迅速，無論有什麼需求，都會盡力滿足！整體來説，無論是硬件設施還是軟性服務，都無可挑剔。下次來一定還會選擇這裏，也會推薦給朋友！