Guest User
October 20, 2024
I arrived at the hotel in the early morning of the 17th. The front desk didn't smile at all. They said they would upgrade our room, but it was different from the room picture I booked, so I went to the front desk to ask for a change. Then I was moved to a room with an inner window. There was a wall outside the window. The room smelled. When I got up in the morning, I found that the wall was full of debris and clothes hanging on the wall. I was speechless. I couldn't solve the problem by asking the hotel, so I contacted Ctrip. The front desk said that I should still be moved to the first room I had yesterday. They said there were no other rooms, only these two options. I said, the hotel has so many rooms and they don't have them? The front desk said: No. The tone is very tough. I had originally booked a four-night stay and didn't want to change rooms, so I thought, okay, I agreed. Something even more outrageous happened in the evening. We returned to the hotel around 10 o'clock and prepared to take a shower, but found that the water was extremely hot. Two people came and couldn't solve the problem because there was no cold water valve at all. Just turning the cold water valve would turn it off. At this time, my mood was already affected, so I asked Ctrip customer service to change hotels. When I checked out, the lady at the front desk was nice, she wore glasses, was thin, spoke very comfortably, and took the initiative to ask us if we needed coffee. Do we need milk? The front desk clerk only said yes when we asked, but he didn't mention adding anything else.
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