Sige Wudu Designer Hotel (Guanyinqiao 9th Street Gaowu Branch) Reviews

Response from Property: It’s really tiring to do Ctrip. First of all, because three of the four people came to check in, one of them was waiting at the elevator entrance with his dog. Finally, at six o'clock in the morning, as the hotel owner, I learned that the guest clearly wanted to give a negative review, so I gave the guest a negative review. Kneel down. Okay, let’s describe the three-party problem between Ctrip, the guest and our merchant. At that time, the two rooms were checked in together. Later, the front desk found out that I brought the dog secretly and called me and asked me if I should charge a cleaning fee deposit (our external website) It was clearly written that only cats are allowed, and a deposit and cleaning fee will be charged), but since I wanted to bring them in "secretly", I refused decisively, because the room fee was only a pitiful 110 yuan, and we were also disgusted with this kind of sneaking in. Guest (after the front desk found out, I went to find the guest and checked the surveillance before intercepting the negative review. When the guest finally refused to agree not to write a negative review, he said that we checked in together and did not bring the dog secretly. At that time, I estimated that, If I don’t admit it, then if this kind of psychological bad evaluation test really comes, I will kneel down to the customer, because Ctrip merchants are really afraid of bad reviews). At that time, the customer said that he would cancel a room and his friend would stay in another hotel. , I rejected the modification order, and Ctrip agreed from the perspective of the consumer and refunded the money to the guest. (We still settled the room charges for two rooms here.) I told the front desk at that time that four people would come to handle it. After checking in, I kicked out two of them. Would they be happy? Then I asked the front desk to ask the guests to check out. I also told the guests on the phone that I only have a room with more than 100 yuan, and it is much better than mine. There is no need to stay at my house. As a business, we must avoid the risk of smuggling the dog back. Or we have to pay the deposit as required. If the customer refuses, we will contact Ctrip (we have already refunded the money, and Ctrip has nothing to do). ), I went to the police station and either paid a deposit or canceled the subscription, but to no avail. I contacted the customer in person and expressed that I would write a review "truthfully". I rushed from Jiefangbei to Guanyin Bridge at two o'clock in the morning, but nothing happened. The solution is to beg the guest, apologize to the guest, kneel down to the guest, because when the guest speaks truthfully and writes a review honestly, as a Ctrip merchant, no matter whose fault it is, it is the merchant’s fault. Haha, the room problem is There is no need to explain more. The bad reviews about economy and comfort are not newly renovated. I also replied to the check-in reminder at the front desk (guests also said there is no such thing. I actually watched the monitoring, haha). This room type is full every day, with 14 guests every day. , although it is not newly renovated, but fortunately it is cheap and clean, and there have been no negative reviews for a long time. Hey, after saying so much and thinking about it, the thing I regret the most is kneeling down for the guests. I hope everyone will ask the hotel in advance when traveling with pets in the future. I Isn’t it normal to also have a dog? Even if you don't ask or forget to ask, you come to the front desk in an open and aboveboard manner. It's just a dog and it's not a thief. Why bother? It will make the journey unpleasant, right? Dear Ctrip guests. ----Sincerely, all the staff of Si Ge Hotel. (The following is a follow-up reply): The surveillance video that the guest needs has been taken from the property and uploaded to Ctrip. If Ms. Tang feels that three of four people came to the front desk to check in, one person with a dog cannot come, and they are waiting to go upstairs directly. In the elevator, if you didn’t bring the dog secretly, we have also expressed to you that you can go through the legal process and file a lawsuit. In order to restore the loss of reputation, our hotel will reimburse you for all legal fees and litigation costs, because it was not Ms. Tang who brought the dog. If you, the roommate of your group, feel uncomfortable with the words unilaterally, it doesn’t matter, we can modify the reply for you. We have already received the negative review, it doesn’t matter, Ctrip is the number one user. ————The above person in charge of Si Ge Hotel

Response from Property: Hello, I am Wilson, the general manager. I regret to see your unpleasant stay experience. Here, I would like to express my apologies to you on behalf of all the staff of Sige! Our front desk has informed you that you can return the room for free if you are not satisfied with it. I don’t know why you chose to stay. If you are dissatisfied, you can contact us. Sige·Wudu Designer Hotel adheres to the principle of service first to bring the best stay experience to every guest. Your satisfaction is our best motivation. We will continue to work hard on hygiene, service and our unique style decoration to do better. At the same time, we also hope that you will stay at Sige·Designer Hotel again.