Atour Hotel Jinke Center, Liangjiang New District, Chongqing

I was deeply touched when I stayed at Chongqing Liangjiang New District Yaduo Hotel during this business trip to Chongqing. The reasons are as follows: Background: Because of the business dinner on the evening of May 13, there were 4 of us (2 men and 2 women) traveling together. One of the female colleagues was drunk. As a result, when we arrived at the hotel, she had lost her ability to be independent and had to rely on others to support her. At that time, there was another female colleague who kept supporting her, but she was a little overwhelmed and it was not convenient for the two men, and she vomited a lot on the floor at the front desk Hotel actions: Action 1: There was only one person at the front desk at the time, and there were many check-in staff. She gave me a tissue and called a colleague (Peijia) on the pager to inform that a customer had vomited and came to help Action 2: Peijia came to the front desk with a bucket and mop. First, she poured a few glasses of honey water for us to sober up, and immediately cleaned up the vomit on the floor. During the period, there was no complaint, and she asked about the status of our drunken colleague and served with a smile throughout the process The service details are very good - thumbs up 👍 Action 3: After checking in at the hotel, another female colleague of ours was struggling to help the drunk female colleague get on the elevator. Peijia saw it and immediately took the initiative to help her with her other hand and put it on her neck. Together, the two of them took the colleague from the lobby to the room on the 16th floor. I thought she would leave, but she took the initiative to stay and help our female colleague clean up. The two of us left first because it was inconvenient - thumbs up for Peijia 👍 Action 4: According to the female colleague of ours the next day, the drunk female colleague vomited again after checking into the room that night. Peijia changed the sheets, helped clean up the vomit on the drunk colleague, helped change clothes, and helped soak the dirty clothes in water to clean them. It basically took the two of them an hour to clean her up. The service was very enthusiastic throughout the whole process, and there was no sense of impatience or disgust - thumbs up 👍 Action 5: Because another female colleague of ours had something to do at home, she didn't tell us We stayed in this hotel together. We were worried about the status of our female colleague at night, so we hoped that Peijia could help check the room between 1-3 o'clock. Peijia said that the hotel requires them not to enter the customer's room without permission. In fact, after doing the above things, we have a high trust in Peijia, which shows that the two men are inconvenient, and the other female colleague is not at night because of something. She can help, and then she agreed. If you find anything, call me in time. The service is considerate. Like it👍 Action 6: After helping to check the status of my colleague at night, I was worried about cleaning the customer's rest, so I sent a text message to inform the status and report that I was safe. At the same time, I reminded the corresponding service required for the status that night. Peijia's service is nothing to say, it's really heartwarming-like👍 Overall conclusion: As a member of the service industry, Peijia interprets the concept of customer first and service first. The whole service is deeply loved by customers, and the whole process is granular service action, professional! I have stayed in so many hotels, and this is the first time I have met such a good hotel staff! Thank you very much! I hope that Atour Company will actively promote Peijia's deeds internally and make corresponding rewards! Let the service star be exposed! Next time you go on a business trip, only choose Atour Hotel and only choose Atour in Liangjiang New District!

The room is large, the bedding is comfortable, and the best thing is that it is completely dark when the curtains are closed. There is no glaring LED light from any electrical appliance, which is really friendly to sleep. There is a laundry room and a gym. The breakfast is rich, with homemade tofu pudding and soy milk, meat, vegetables, and snacks.

The room card was locked before the check-out time for the late service. The system still needs to be followed up. It's tiring to run up and down the stairs. Other aspects are fine.

The room is spacious enough! The floor is high and the view outside the window is also good! Opposite is the Halo Shopping Center, which has an indoor forest, convenient for shopping and a variety of food. The top-ranked Er Hotpot and Wang Xx Hotpot are both good! Cha Yan Starbucks is downstairs, and there is a night market in the evening! There are also basketball courts and sports centers nearby! Highly recommended