Anonymous User
October 4, 2021
🍃Environment: The environment is good, the front desk said it was upgraded. But the room type is the same as the booked room, but the floor is higher, so it can be considered an upgrade. Because it is the first time to use Ctrip, the room reservation price is relatively cheap.
🧹Hygienic: It's still very clean, giving people a very comfortable feeling. Only the details are hygienic. For example, Xiao Ai's small equipment is covered with dust.
🚗 Transportation: Very convenient, very close to the city center.
🔔Service: The only thing that pulls the hips is service. First of all, we have called in advance to inform us that we will come and check in very early. The front desk tossed for a long time without finding an order, and told us to upgrade the room later, we were quite happy. After checking in twice, the rooms opened to us were all already occupied by guests! This problem is serious! It is a very serious question for both the living guests and us! And it was two times, we ran upstairs and downstairs, logically speaking, you did something wrong! In the face of our doubts, they say that they usually move in after 12 o'clock when they open a house! But we also said at the beginning, it doesn't matter if there is no room available, we can wait, you can clean it first! The attitude is really strange! There is not much apology for us back and forth for opening the wrong room! The room is good, but the service can't keep up at all! So give a low score!
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