Minn Chitose Reviews
Minn Chitose
2 Chome-1-1 Kashiwadaiminami, Chitose City, JapanView Hotel Details
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Minn Chitose Guest Reviews
4.1/5
Very Good
52 review
Verified reviewsLocation3.7
Amenities4.2
Service3.9
Cleanliness4.5
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All Reviews(52)
Positive reviews(49)
Reviews with photos/video(11)
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Clean and tidy(16)
Awesome stay(13)
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Easy to get around(6)
Negative reviews(3)
Derek Chan
1DK Room
Stayed in Jun 2024
Couples
5 review
Great
Posted on Jun 27, 2024
A big room more suitable for families rather than a couple. Self check in process was smooth and there is a 24 hour customer service reachable.
YLN T
1DK Room
Stayed in Jun 2024
Family
4 review
Posted on Jun 15, 2024
I found my stay at this hotel quite inconvenient. The location is far from the train station, and check-in is done via video conferencing, as there is no staff at the counter. There are no cafes or vending machines un the hotel, and the hotel is situated in a remote area with no restaurants, cafes, or convenience stores within 1 km. Although the room was spacious and clean, I will not be returning to this hotel.
Response from Property: Thank you very much for staying at our hotel and for posting your review.However, we are very sorry that we were not able to provide you with a stay that met your expectations. We have vending machines available in the building, but we apologize for the inconvenience. We will also strive to enhance our services, including information about access from the station and the surrounding environment, so that our customers can have a more comfortable stay. We will use the valuable opinions we receive from our customers as a reference to review areas where there is room for improvement and strive to improve the quality of our services to provide an even better hotel experience.We appreciate your continued support. Thank you very much. All the Minn Chitose staff
Anonymous User
1DK Room
Stayed in Jun 2024
Family
4 review
Posted on Jun 12, 2024
Checking in was cumbersome as it required video conferencing, lacking the human touch. The room was well-equipped but too tight for four people, with no separation between the kitchen and hall. However, it was clean, and the large screen smart TV was a bonus. The hotel is a long walk from the train station with no nearby shops or restaurants. Security is a concern as there were no staff or passersby around. However, for those seeking an escape from city life, it could be a suitable choice.
Response from Property: Thank you for staying with us and for taking the time to write this review. We are delighted that you are satisfied with our facilities, cleanliness, large-screen smart TV, and quiet environment away from the city. However, we apologize for any inconvenience caused in some areas. We will continue to make every effort to provide a comfortable stay for our guests. We look forward to welcoming you back to minn Chitose.
Jenna4Peace
Family Apartment
Stayed in Jul 2023
Couples
15 review
Very Good
Posted on Jul 13, 2023
Near the Minami Chitose Station, around a 15 minute walk, it's convenient for those arriving late and need a place to stay overnight. We had the family room and was pleasantly surprised by how large it was and all of the amenities. However, check in/out was beyond a challenge. Nothing Trip gave us worked. We had to contact the service help via the iPad at the front desk.
Response from Property: Thank you for staying at Minn Chitose. We are very happy that you complimented our room. All of our staff will continue to do our best to ensure that our customers have a comfortable stay. Thank you again for taking the time out of your busy schedule to write a review. looking forward to seeing you coming again. All the Minn Chitose staff
Guest User
1DK Room
Stayed in Dec 2023
Family
1 review
Very Good
Posted on Dec 5, 2023
I just needed a place near the airport for the night. It was 10mins by taxi. About 1800 - 2300 yen.
Check in was via tablet and video call. Easy. Done in less than 5mins.
Building was new, rooms were new. A comfortable stay for me and my family. I didn't have the time to go to RERA Mall, which wqs about 10mins walk away. There. Was also a soba restaurant just opposite.
Response from Property: Thank you for your valuable feedback. We are very happy to hear that it was very convenient for us to stay near the airport, and it took about 10 minutes by taxi and cost around 1,800 to 2,300 yen. We are very happy to hear that check-in via tablet and video call was smooth and that you had a comfortable stay with your family.We look forward to seeing you again.
Guest User
Superior Room 2LDK
Stayed in Dec 2023
Family
1 review
Posted on Dec 4, 2023
The apartment was big and spacious but the downside there was no family mart and nothing is around the area, difficult to find food. It was also quite dark to walk back to apartment from the station. Other than that everything was good.
Response from Property: thank you for your review. We are glad to hear that your room was spacious and comfortable. However, we apologize for any inconvenience caused due to the lack of a FamilyMart nearby and the lack of restaurants nearby. Also, we apologize for the inconvenience that the road from the station to your room seemed dark.We will take your comments seriously and strive to make improvements to provide a more comfortable stay. Regarding the rooms, we will focus on improving the convenience of the surrounding area while maintaining comfort.
Guest User
1DK Room
Stayed in Feb 2024
Family
4 review
Amazing
Posted on Feb 9, 2024
Spacious room with well manned facilities, free parking and easy check in
Response from Property: Thank you very much for staying at our hotel and for posting your review. We are very honored to receive such high praise for our facility's check-in information and facilities. We take the opinions we receive from our customers seriously and will strive to improve and improve our services, so we appreciate your continued patronage. Minn Chitose staff
Guest User
1DK Room
Stayed in Oct 2023
Family
4 review
Posted on Oct 25, 2023
Overall Good but just two things 1. hot water not working and got very slow support 2. no convenience store near by
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're glad to hear you had an overall good experience at Minn Chitose. We apologize for the inconvenience you faced with the hot water and the delay in support. We take this seriously and will work to improve our response time.Regarding the lack of a nearby convenience store, we understand the importance of this amenity for our guests. We'll explore options to enhance the convenience of our location.We appreciate your valuable input, and your satisfaction is our top priority. We look forward to serving you better in the future. If you have any further comments or suggestions, please don't hesitate to reach out.Warm regards,Minn Chitose Staff
Guest User
1DK Room
Stayed in Jul 2023
Family
1 review
Posted on Jul 28, 2023
The check in process was complicated. I have spent half an hour in the lobby just for the check in process. You need a car to find yourself convenient to get to nearby shops and restaurants. Other things like room amenities and cleanliness is good. Recommended for big family travelling with difficulties to find guest room hotels out there.
Response from Property: Thank you for staying at Minn Chitose. We are very happy that you complimented our room. All of our staff will continue to do our best to ensure that our customers have a comfortable stay. Thank you again for taking the time out of your busy schedule to write a review. looking forward to seeing you coming again. All the Minn Chitose staff
Guest User
1DK Room
Stayed in Jul 2023
Family
1 review
Posted on Jul 23, 2023
The pillow so high cannot sleep well
Response from Property: Thank you for staying at Minn Chitose. We are very happy that you complimented our room. All of our staff will continue to do our best to ensure that our customers have a comfortable stay. Thank you again for taking the time out of your busy schedule to write a review. looking forward to seeing you coming again. All the Minn Chitose staff
Guest User
Family Apartment
Stayed in May 2023
Couples
21 review
Very Good
Posted on Jul 12, 2023
Excellent location for reaching outlet
Response from Property: Thank you for staying at Minn Chitose. We are very happy that you complimented our room. All of our staff will continue to do our best to ensure that our customers have a comfortable stay. Thank you again for taking the time out of your busy schedule to write a review. looking forward to seeing you coming again. All the Minn Chitose staff
Guest User
1DK Room
Stayed in Jun 2024
Friends
1 review
Very Good
Posted on Jun 18, 2024
It was very clean and nice. It would have been better if the check-in was a little easier. I thought it would be easier if there was a way to avoid having to enter the same information that I had applied for when I made the reservation.
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Response from Property: Thank you very much for using our hotel. We also sincerely thank you for posting a review. We are very happy to hear that you were satisfied with the cleanliness of the room. Meanwhile, we also appreciate your valuable feedback regarding the check-in procedure. Our hotel offers advance check-in, so if you make use of this, we believe that you will be able to check in more smoothly. We will also consider a more convenient and smoother reservation system in the future. We will continue to strive to improve our services so that our customers can have a comfortable stay. We look forward to welcoming you again. All the staff at minn Chitose
Jiawei
1DK Room
Stayed in Jun 2024
Family
3 review
Great
Posted on Jun 17, 2024
Self-service video check-in is fast and convenient, and the room is spacious and well-equipped!
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Kevin.Lcw
1DK Room
Stayed in May 2024
Family
2 review
Outstanding
Posted on May 21, 2024
The self-service check-in at the front desk may be slightly different from the one commonly used. But it's pretty convenient.
The indoor space is large and comfortable. Suitable for a leisurely travel experience.
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Guest User
1DK Room
Stayed in Feb 2024
Family
5 review
Outstanding
Posted on Feb 28, 2024
There is no one at the hotel to check in. The first check-in requires some effort. It is not suitable if you have an early flight. It is a completely barren place... There is not even a supermarket... You can't get a taxi in the morning. Generally speaking, the hotel room is good, but the surrounding area is inconvenient.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel and for posting your review. Regarding access, we would like to make improvements as soon as possible to make it easier for customers to access, such as by partnering with taxis. We take the opinions we receive from our customers seriously and will strive to improve our services to ensure greater satisfaction, so we appreciate your continued patronage. Minn Chitose staff