Hotels Near Ranch Plaza in Chino Valley

I stayed one night at this hotel (12/16/20). Two days later (12/18/20) I received a call from a woman who told me I had left something behind in the room. She then proceeded to describe drug paraphernalia and accuse me of being the one to leave it in the room. She then asked for permission to throw it away to which I responded ”yes please throw it away because it is not mine.” The next day (12/19/20) I had an unauthorized charge for $150. I called the hotel and was put on hold for a long while until I was then hung up on. I called back immediately and they said that I was being charged for doing drugs in the room and that was against their policy. I told them again that it was not mine and I was willing to prove it. I only had a carry on bag coming from the airport and was timestamped. It shows that I would not have time to buy drugs after leaving the airport while also being in a town I've never been to. I was lastly informed that they would look further into it and get back with me by Christmas at the latest. It is now the 28th and I have yet to hear from anyone. They are clearly lying, stealing, and taking advantage of people that live a distance away in hopes to get away with it. I will be contacting the BBB as well as my lawyer if this is not resolved immediately. In that case. not only will you be refunding my money but you will also be responsible for my legal fees as well as whatever measures are taken to prove that this drug paraphernalia is not mine and i do not do drugs. On a separate note, it also goes to show that they are doing an unsatisfactory job at making sure the rooms are being deeply cleaned after each guest. This is always an unacceptable practice, but during Covid it is absolutely disgusting and disgraceful. I have all the proof I need to show my innocence and have my money returned and this company will be hearing from me until it is resolved completely.

The location and grounds were absolutely beautiful. I loved the balcony and the ambience. The lobby was nice and I enjoyed the 24/7 coffee bar. However the rooms are dated, the pillows have sweat stains. There were brown stains on the carpet and dust on parts of the furniture. There were reddish stains in my sheets. The lamp shade was cracked and discolored. Free breakfast tasted kind of old. I’d go again for the ambience and the area. They are pet friendly so I’ll make sure to bring my dog next time:)

I have not chosen Holiday Inn Express properties on my trips very frequently in the past, however, this will change now. We've just concluded a two night stay at this hotel and we were amazed by the friendly service, clean room and amenities, and proximity to all we wanted to see and do in Prescott. We were particularly impressed with Carla, at the front desk, who helped us with specific requests throughout our stay. We truly felt as welcomed guests here.

Service attitude is very good 👍 Hygiene and clean bed is big enough sofa can sleep two people The pool is very clean and will continue to live next time! This is a very suitable place for summer and vacation! There is a lake behind the hotel 5 minutes drive. The air is particularly good. You can go to the lake to run and fish!

Would highly recommend this place! Very clean and close to the downtown but still quaint and quiet. Breakfast was awesome and the staff were so polite and accommodating!! The room was very comfortable and clean.