Chino Hills Hotels with Swimming Pools

For the price of there hotel go stay somewhere else. Don’t make the same mistake as I did. The whole thing started off bad. I booked the room last minute I should’ve did more research. The venue over location changed so I did call and ask if I can change the reservation to a different date or just stay one night, but since I booked a nonrefundable room they said no which is fine. It was my mistake but what I couldn’t handle was how abrupt and rude the manager was. He was cutting me off midsentence and wouldn’t even let me ask the question. I took it for what it was expecting to at least stay in a decent hotel. Me and three Young children that I had with me arrive later in the evening around 10 o’clock at night. Check-in was easy and the gentleman working was actually really nice. We get into the room and notice right away the smell walking down the hallway into the room. You can smell the cigarettes and it was a damp stench along with the cigarette smell. I looked around the room and noticed immediately that the room was filthy. There was foil with white powder residue stuck in the vents of the AC unit along with an inch of black dust. The bed was covered in the same black dust. I looked on the floor and all you can see is white bright spots throughout the whole carpet you can tell the carpet hasn’t been cleaned at all in a very long time. The cabinet was falling apart and more of the white residue was on the nightstands as they looked like they were peeling off. The walls were dented with black marks around all the walls not just one all of them. There was food stuck in between the walls and the bed it was completely disgusting. I knew right away I was in a drug room. I went downstairs and told the gentleman and he apologized he showed me another room that was a little bit better but not by much. The second room the bed was falling apart the same smell, and the floor was absolutely disgusting it was sticky as you walk to you had to wear shoes. There were stains on the bed and the bath towels you can see right through them. There was used chewing tobacco at the end of the bed on the floor. But it was so late we had to leave early so I made the girls just go to bed so we can try to get some rest before an early morning. We didn’t have much choice at this time because it was so late. We were up all night yelling neighbors upstairs. I know this was not the hotels fault but also felt with the type of hotel I was staying in and the people above us did not make me feel safe with three younger children. We leave for the day around six in the morning and come back to the hotel around 6 in the evening and realize that the TV is not working. I go to the front desk and a young girl lady was there. I said is there anything we can do about the TV I’m sorry that I have to complain. She immediately called the manager over. Once he came over I realized it is the same guy that I spoke with over the phone. He was immediately dismissive rolled his eyes and said

Very, very good place, the hotel is very new, opened in 2023, very clean, very comfortable, not very noisy, very quiet, breakfast is OK, you can eat enough, can not guarantee to eat well, the hotel price is not very expensive