Club Wyndham Chikumakan Nagano

The explanation about the additional charges at the site was unhelpful, which caused some trouble. Trip.com made a reservation for 5 people, 3 adults, 1 junior high school student and 1 elementary school student, and the information on the meal plan was for 4 people, so we ordered an additional meal for 1 child. When we arrived at the facility, the agent told us that the reservation was for 4 people on *******, so we showed them the reservation screen to confirm that the reservation site was different and that the reservation was for 5 people. They said they understood the reservation details, so we asked how much the additional meal cost was, but we didn't get a clear answer at that point, and when we checked out, they said that there was no additional setting for meals only, so the regular price for 1 night and 2 meals (higher than the price via trip.com) would be the same price, but we were told that it was okay. No, no, we were only planning to pay for the additional child's meal, but there was no setting, so it would end up being more expensive, but they didn't answer when we asked, and we were told at checkout. It's not a facility with the latest equipment, but we enjoyed the hot springs, the room, and the food, so it was disappointing to leave the inn in an unpleasant mood.

I don't feel bad about the employees. I'm sure you are doing your best under difficult circumstances. However, there were many disappointing points from the guests' point of view, so I would like to write this down for reference for those who are making reservations in the future. ① The selling point is that it is a ``Taisho Romantic Bath'' where you can bathe in two types of hot springs at once, but because the partition between the two baths was low, the hot water mixed together and I could hardly tell the difference between the baths. The stained glass was just ``stained glass style'' with cellophane pasted on it, which was also disappointing. ② At dinner time, even though all the guests were gathered in one room, there was only one person serving the meals, and he never came when we called. ③ There were a lot of items for breakfast, but I didn't feel sorry for leaving so much, so I took my time and ate most of it. When we finally finished eating and talked for a while as a family, the person serving the meal came and said, ``If you would like to talk, please go to your room.'' It took 45 minutes after I started eating, which may be a long time for breakfast, but I didn't stay there for hours, so I felt a little uncomfortable. When I left the room, I heard the man who appeared to be the cook say to the person serving the food, ``What, you're done eating?'' and I regretted eating so hard. If it hadn't been for ③, I might not have thought this much, but since that happened, the shoji in the room was torn, and the sliding door in the closet near the entrance had suddenly fallen down (it had fallen off the threshold). It was left upright (I fixed it), but I no longer like it. If I had chosen a cheap hotel to stay in, I would have expected something like this, but at 23,000 yen per person, it feels like a cheap hotel for the price, including the facilities. There weren't many people staying, so I was able to take my time in the hot springs, and the food was good. Cleaning was also thorough.