Club Wyndham Chikumakan Nagano

The explanation about the additional charges at the site was unhelpful, which caused some trouble. Trip.com made a reservation for 5 people, 3 adults, 1 junior high school student and 1 elementary school student, and the information on the meal plan was for 4 people, so we ordered an additional meal for 1 child. When we arrived at the facility, the agent told us that the reservation was for 4 people on *******, so we showed them the reservation screen to confirm that the reservation site was different and that the reservation was for 5 people. They said they understood the reservation details, so we asked how much the additional meal cost was, but we didn't get a clear answer at that point, and when we checked out, they said that there was no additional setting for meals only, so the regular price for 1 night and 2 meals (higher than the price via trip.com) would be the same price, but we were told that it was okay. No, no, we were only planning to pay for the additional child's meal, but there was no setting, so it would end up being more expensive, but they didn't answer when we asked, and we were told at checkout. It's not a facility with the latest equipment, but we enjoyed the hot springs, the room, and the food, so it was disappointing to leave the inn in an unpleasant mood.

Rauhallinen, todella ystävällinen palvelu, erinomaiset aamiainen ja illallinen. Onsenin allasosasto ulkoaltaineen oli todella hieno kokemus.

昔からある旅館を少しずつリニューアルして快適に過ごせるようになっています。