Guest User
May 20, 2024
Sharing my honest feedback: pros: 1. Very good location if you like to stay a little away from the city center. 2. Rooms exactly match with the description and photos provided. 3. Very clean and well trained hk staff. 4. Fo team at day time is also very much friendly. Cons: 1. No dustbin at washroom for dumping basic things like sanitary pads etc. 2. Night fo staff is just useless and he needs the basic grooming on urgent basis. 3. No intercoms available for room service. 4. No mosquito repellants or liquidators provided. 5. Acc. To night fo staff there was no food available for dinner as the chef was on leave, however we've seen the room service crew delivering food to our adjoining rooms. We spoke to them and they clearly said that you can place your order to the reception and we will do room service nothing to worry. We spoke to the fo guy again, but he denied any food and this was at around 8:30pm. This already spoiled our mood but we didn't wanted to have any brawl, so we politely asked him that sir you could have informed us earlier about this, why you didn't informed us? and just keep on smiling looking at our disappointed faces and didn't even said a single sorry. I would have rated the stay with a five star but i had a bad experience which i shared and somehow i feel this property needs a good gm or management has to look for the little things, because the tariffs here are not price worthy compared to the services and most importantly please change your night fo guy and get your staff groomed with the basic hospitality needs.