Crouchers Hotel

Fabulous place to stay. Staff were extremely friendly, food was excellent and the accommodation was lovely. Spa bath was a nice treat. Breakfast was lovely too, and the setting makes you want to go out and explore. Would definitely recommend.

Possibly the worst hotel experience ever. It was nothing like the pictures. Felt dirty. Was very 2/3 star and definitely not worth the price. Should have gone to the premier inn, would have been less than half the price and better quality. I went to pay for my husband’s £6 beer in the morning at checkout and someone had signed for drinks on our room for £88. This wasn’t an issue (they didn’t force me to pay) but it’s just another thing. How would anyone know that. We didn’t speak to anyone else. Very odd indeed. We joked it was a bit like a faulty towers experience and were glad to leave. The bed sheets were poor quality and the pillows very flat. It was generally uncomfortable and expensive for what it was. I booked in hurry and kicked myself as soon as we arrived.

The service and welcome was exceptional, so friendly and everyone going over and above, thank you. The food at the restaurant on Thursday was also outstanding. Truly delicious and fresh and I can't wait to visit again. Thank you so much Stephanie, Jose and team.

On leaving the hotel we were informed by staff that we had not paid for our breakfast. We hadn't taken one. The staff member disappeared and we left. We were then billed for a breakfast we hadn't had. We phoned repeatedly and were informed that CCTV would be viewed. Fed up we returned to the hotel an hour later where we were informed that the hotel can bill customers on suspicion of their having had a breakfast. The absent hotel manager had authorized our reimbursement. She would be in touch. We have since heard nothing. If the hotel has a problem with unpaid breakfasts they should introduce procedures that avoid false accusation.

First impressions were excellent the bar area looked stylish and Modern. We were taken to our Russet Garden Room, upon entering the room we noticed a damp, musky smell which was very unpleasant. (I did in fact buy and air fresher for the room) There were 2 different design chairs, one was stained, there were stains on the carpet. Not a good start, then I noticed the UHT milk pots, at £160 per night I would expect fresh milk. A small fridge for the room would be beneficial for this purpose. The curtains need some sort of blackout on them, sunrise at 5.00am, bedroom flooded with light. The bed was super comfortable and the bed linen was fresh and crisp, generous bath towels they were not. The room was such a let down, the site, bar and restaurant were really beautiful with some stunning flower displays. the most friendly and attentive staff. The breakfast was really lovely, tasted fresh and I assume local produce. The rooms could be beautiful but definitely need some attention.

Lots of good points, ie all the staff members were so friendly and helpful and special thanks to the housekeeping staff for extra bed changes; cooked breakfast was very good and the location and surroundings were both very good. However, our room was rather disappointing as very dark and dull and in need of updating. Only one chair. No information such as local attractions, meal times, etc. in the room. Worse thing for us was that the hotel could not offer any food from 3 pm until 7 pm on site - not even at the bar. We had wanted to have a very relaxing stay and eating at the hotel most evenings but this was not possible - a surprise for a 4 star hotel. The advertised Cider House restaurant which served food from 5.30 was not actually on site, it is a long walk over a couple of fields and much too far for my husband who has limited mobility so we had to go by car and once in the car you may as well go to other locations such as a huge choice of local pubs nearby who all offered food between 5 and 7, including the lovely Crown and Anchor Pub at Dell Quay which is only 3 mins drive away and offers a huge selection of local fish. We felt rather disappointed with Crouchers.