Guest User
March 1, 2024
Called in here for lunch after a bike ride and so wish I hadn't. We both ordered the duck with cherry sauce, saute potatoes and green beans. The potatoes were hard in the middle and the duck was only slightly warm, I'm pleased it stated it was cherry sauce as I would never have known as it tasted of nothing. After trying the potatoes and finding they were hard, I took my plate back to the bar where the barman was dismissive but said he would take it back to the kitchen. I returned to our table outside in the garden and immediately had the female chef standing next to me telling me there was nothing wrong with the food. She told me in a very patronising tone that they were saute potatoes and cooked twice. I didn't exactly need that explaining to me but the point was, they were undercooked, hard in the middle. She looked at my friend and pointed out that he was eating them, he did say "but they are hard, I'm just hungry". She then asked what was wrong with the duck, I told her it wasn't hot, she argued that there was nothing wrong with any of it. There was no apology from her, she just stood there with a face like thunder arguing with me which totally surprised me. She took the plate away saying she would re-cook it, leaving my friend eating on his own. When you go out for lunch, surely you expect to eat together! The plate was then brought out to me again, this time with over cooked potatoes and overcooked green beans and half the duck (less than it had gone back with). It was almost as if it was overcooked deliberately as it was so soft. I took the plate back to the bar where I was met with such abuse from 3 bar staff, the chef and an older man who I assumed was the owner. They were so abusive to me, telling me they had my face on cctv and never come back, there is certainly no chance of me returning ever again that's for sure. They all said they had tried the potatoes and that basically I was making it up, why I would do that is completely beyond me. They were all shouting at me from across the bar in such an aggressive manner that I left there feeling violated. Nobody should be spoken to like this. I only wish that I had read other reviews on Google before going in there as it seems others have also been victims of their unreasonable behaviour and abuse. Since reading other reviews I have discovered that it's family run, this explained why they all ganged up, no professional would have customers treated in such a way by their staff, unless of course the staff were family. I have also left them a review on Facebook to which the son had posted a laughing face emoji, this certainly reflects their attitude towards customers and their hostile approach. They refunded my meal reluctantly, I would rather have had a nice lunch. Rude and patronising is what another patron has said about them and they are 100% correct. No wonder it was virtually empty in there. I suggest they go on a few customer relation courses or perhaps go in