Hotels Near Super Mall in Chicago

I was staying at the Holiday Inn Express with my three daughters, ages 17, 7, and 1 Aug 1-4th. When I say “horrible”, that would be an understatement!!!! We arrived late that night, about 10 pm. Upon checking into my room I called down to the front desk for extra linen because I booked the conference suite and planned to use the sofa sleeper since I was traveling with my children. First, the front desk clerk told me the hotel was fully booked but she would see what she could do. I told her “you mean to tell me there’s no extra linen in the entire hotel.” Nevertheless, a knock at the door with extra linen came five minutes later. Next, while opening the sofa sleeper, we found blood stained sheets on the sofa sleeper. I immediately run down to the phone and call the front desk. Oh it gets worse. While on the phone with the front desk telling her about the sheets, and she telling me there’s literally no one who can come clean the room in the entire hotel and housekeeping isn’t her job, I hear my 17 year old yell out “don’t touch that” and my 7 year old says “what is it”, then my 17 year old says “mom the baby almost touched a used condom”!!! Before I could even go ballistic on the phone, the front desk clerk say “omg, I’m so sorry. I can move your room.” So after being in the nasty room 20 mins, me and my kids carry all of our bags to a smaller room at 10:30 at night. I asked for a manager and was told one would not be there until Wednesday, and it was Sunday night. When I finally got the chance to speak to a manager, Maria Diaz, when I say she was the most unapologetic, non empathetic, unprofessional, incompetent manager ever!!!! She told me and I quote: “Housekeeping cleans 20 rooms a day, things happen, and if I was that outraged I should’ve left, that’s what she would’ve done”!!! No wonder, housekeeping is doing a lackluster job, look at management!!! And to add insult to injury, my bill was incorrect and I was charged for the larger dirty room that I did not sleep in versus the smaller one. Needless to say, I’ll never visit another Holiday Inn chain and I suggest you stay far away from this one!!! I’ll be spending all day seeking out any and everyone in corporate!!!!

I checked in at 8:00 PM and had to leave at 5:00 AM for a flight, so all I wanted was a good night's sleep. The rooms have connecting doors adjoining doors that let in ALL noise from the adjoining room. The people next door were just talking at a normal level, but they might as well have been in my room. I could hear every word, the splash of water from the shower, the tab of a beverage can being opened, the rustle of a bag. I don't even have particularly good hearing. They finally went to bed at 5:00 AM, just as I was leaving, so I didn't sleep at all. I staggered downstairs to check out and had to wait ten minutes for the computers to come back on, which was understandable. I asked the front desk manager to call the airport shuttle while we waited for the computers, and she very pointedly rolled her eyes. I was too exhausted to ask what was so unreasonable about my request, but it didn't matter. The combination of bad room design and unprofessionalism ensure I'll never return.

First I want tp start out this review by telling you all that I am a Lifetime Titanium member and am a Marriott Ambassador earning the status. So basically I travel a lot every year and I know great hotels from bad ones. I want everyone to know that the Chicago Marriott Midway Hotel is GREAT and if you have to be near the Midway Airport or surrounding areas this is the hotel you should book!! I recently stayed at this property for 6 weeks from the beginning of March to the middle of April. I hadn't planned on staying that long but unlucky me within 3 days of my stay I got a really bad cold and flu. I spent a few weeks recovering from that and then of course, I got a very bad sore throat to continue my misery lol. That lasted a few weeks and once I got better from that I had an ear infection so I couldn't fly home yet until my ear felt better. So basically an 8 day reservation turned into around a 45 day stay but the hotel took care of my every need. And by that I mean the fabulous staff. I want to first mention the GM Adam who imo does a phenomenal job. He is super friendly and really makes the hotel shine. Next is Victoria the asst GM - she is just as phenomenal and she helped me so much with any requests and needs I had during my long stay, especially when I under the weather. She is wonderful. I also want to give major kudos to the front desk team members that were very nice and helpful to me while I was there. Kaleb is 1 of the front desk agents and he really cares about the guests and was always there for me if I needed something. Angelica is a front desk agent too and she was likewise very nice and helpful to me. Danielle has been at the front desk usually on the first shift for over a year. She definitely knows her stuff and answered any questions I had and helped me with any needs. She is super nice and kind. Marguerita also works in the mornings and has been there for a few years now. Her and I got along great and I am super glad about that! Marcel unfortunately no longer works there but he was a supervisor at the desk and was always jovial and friendly every time he saw me. I also want to give recognition to a few of the other staff outside the front desk who helped me a lot and made a real positive impact on my super long stay. Martha is a long time housekeeper/supervisor and she is imo 1 of the best housekeepers at the Marriott. I have stayed at this hotel on and off for close to 10 years and like many properties, it has gone through some changes. But Martha has been there all that time and has always cleaned my room perfectly and put any special requests that I need like extra feather pillows or extra towels in the room anytime I need them. She is a long time employee and a great one!! Stephanie is the restaurant manager and she really helped me in recommending great menu items and any special requests. Kelly was 1 of the servers and she was always super friendly and a great server. I might be blanking on his name but there is a

The hotel environment is very good. You can arrange pick-up by calling. Many flight attendants live there. Service: The service staff is very enthusiastic

Stayed at the Hilton Garden Inn/Midway airport for 3 nights for a weekend trip. I've stayed at this hotel and several others in the hotel complex there. There is a free shuttle from the airport which makes things much easier. Nothing really stood out with this stay as it did with the last time I stayed there. The front desk was not unfriendly but they did not go out of their way to be friendly, like they did the last time I was there last year. Most didn't speak or look up from what they were doing unless you spoke first. You have to pay for breakfast but you can order what you want from a menu. There is only one waitress and one cook so sometimes it can take a little while to get your meal. But I felt like they handled it very well for the amount of people that were there, especially on Saturday/Sunday morning. Breakfast stops at 10:30. I heard they have dinner on some nights but not during the weekend which didn't really make sense. But there are lots of options close by like TGI Fridays and there is a Starbucks in the Marriott which is right in front of this hotel. The hotel is clean and comfortable and there is an indoor pool. I chose to stay here this time because it was the best rate for the hotels in the complex at that time. Also because of my previous experience there with the hotel being very clean. Honestly when I come back to Chicago I will probably stay somewhere else if they have a better rate. I believe that being treated like you matter is important and I just didn't feel that this time.

I needed to stay somewhere overnight near Midway and this hotel fit the requirements. There is free 24 hour Midway airport shuttle service which is what I needed as I had an early flight out. The front desk clerk was very patient and hospitable and knew how to set expectations, which was fantastic for me after 10 hours on a plane, and getting into Midway very late at night. The night shuttle driver was also quite nice. I had a hard time understanding him, partially because he was using a face mask and partially because I was tired and sleep deprived and have bad hearing. I had a great night's sleep. I didn't stay long enough to figure out what, if any, they had for breakfast. I did use the free internet while I was here. There were only a few odd things. 1. When I walked into the room, it had an odd smell. I believe it came from the slightly moist carpet. In about 5 minutes, my nose got used to it and I didn't notice the smell the rest of my stay. 2. The desk had no electrical outlets on it. There was one electrical outlet on the wall (thankfully I had brought my own power *****) near the desk. On the desk was something that looked like outlets of some type, however I did not recognize what it could be used for. That meant that all my electronics were plugged into the 4 outlets, 2 on each of the bedside lamps, plus the power *****. 3. There was a microwave, however, no refrigerator. I didn't need one so it wasn't an issue. There was space in the area of the microwave where one would have the refrigerator. 4. The water for my shower at 3:45 am, never got truly hot. It was warm and probably adequate for babies and the elderly. However it was not hot enough for a sleep deprived individual who likes hot showers. On the other hand, it was warm enough for my shower. I just couldn't warm up, during the shower. 5. The area by the bathroom sink was quite small. It wasn't a real issue since I could place my things on the table in front of the microwave, which was just behind me as I was facing the sink. 6. I couldn't figure out how to change the temperature of the room. The air conditioner was blowing cool air. As long as I was covered at night, I was okay. However, I wanted the room to be warmer, and the lack of a hot shower, made the room even colder to me. Would I stay here again? Probably only as a 1 night stay. I've stayed at other Fairfield Inns that were in much better condition. However, the front desk clerk and the availability of the 24 hour shuttle service to/from the airport, makes it highly likely that I'll stay here again for a 1 night stay. This was a last minute booking so I paid a lot for this one night stay. They got me.

The hotel is relatively clean, in a large hotel park, ten minutes from the airport. The only downside is the matching, no supermarket, restaurant. The water in the room is charged, 3 knives a bottle.

The breakfast at the hotel is free, so the candidate for the reservation does not include breakfast. There is nothing to eat on the edge of the airport. The bus is every 15 minutes. Is the first choice for airport accommodation

I visited the Warwick Allerton with a group of friends over a three night stay. The hotel is older, in the midst of a remodel. Our room was fine, appeared to be remodeled. It was clean, comfortable bed and furniture. Housekeeping had to be scheduled and we ran out of toilet paper before the scheduled service. Additionally our wifi was continually disconnecting. Alicia from the front desk offered to come up to our room, reset our wifi and delivered 2 rolls of toilet paper. She arrived within minutes of me talking to her. She was friendly and very helpful. The hotel charges a $15.00 daily service fee. The restaurant was closed for remodeling and there was no food on the premises. There may have been a gym, which we did not use. I fail to see the benefits of the facility fee and would rather just have the room charge be higher if the hotel needs to make a higher profit on the rooms. The hotel is in a good location for shopping and restaurants. The valet service was also efficient.

The Chicago Hotel Collection Magnificent Mile The cleaning rules and service is by far the worst hotel I’ve ever stayed in my life. You have to request room service I requested room service a day before as the policy says and they still don’t clean the room towels were not switched out the garbage was not disposed of. I complained for a second time at the front desk with the two young ladies and now she wants to argue with me. Then the argument turned into negotiations on what gets cleaned and what does not. She says “we can replace the towels and remove the trash but we can’t make up the bed” (SMDH) I can’t make this Chit up I think it’s horrible that I have to negotiate with the front desk about getting my room cleaned, hotels are supposed to clean the room regardless whether you ask for them or not that’s common courtesy but this place does not. It became a negotiation tactic this should not even be a conversation as hotels are supposed to clean your room daily. The Wifi is shotty at best. Logging on to Wi-Fi seems to be a very difficult challenge as once you connect to the Wi-Fi in your settings then you have to go to your web browser and log in a code and that doesn’t happen. Finally, after about 10 attempts the web login page pulled up. Their Wi-Fi system does not allow your connected device to stay on you have to re-login every time you shut down your device therefore you have the same problem all over again also I found it harder to connect at late night hours as opposed to the morning and I’m not sure if they’re cutting off the Wi-Fi the other problem that I had was it would connect to one device and not the other. I can’t recommend this place at all if you’re looking for good service the hotel room is nice but that’s where it ends. This hotel lacks good service or good customer service at the front desk, they just keep repeating “sir it's policy” to do this, certain policy to do that and if that’s their policy with Customer service and how they handle a problem or three customers it’s not a hotel I suggest anyone going to, especially for the high dollar amount per night I do not recommend this hotel at all.