Guest User
October 29, 2024
We only stayed for one night at this fantastic lodge and wish we’d had a bit longer to relax here. The hotel had excellent communication in the lead up to our visit and due to my Bonvoy Platinum status, we got upgraded to a chalet with a deck overlooking the game reserve where impalas and kudus would wander close by. The service was excellent and they have clearly been very well trained in customer service and attention to detail. I felt appreciated as a Platinum status member and the staff went above and beyond to make us feel welcome. The dinner menu was varied and also included some Zambian specialities which we were very happy to try. Jenny the general manager introduced herself and made us feel very welcome in the hotel. In the morning after an excellent breakfast, we did a game drive in the reserve and saw a huge range of animals including zebras, warthogs, impalas, pukus, sable antelopes, tsessebes and more all inside the grounds of the hotel lodge. The hotel were also kind enough to organise our transport from the airport and inwards to our next hotel. Thank you for an excellent stay.