APA Hotel and Resort Tokyo Bay Makuhari

There was a human hair (obviously not human hair) on a face towel that was supposed to have never been used. It was folded to wrap the human hair and hung on the towel rack. Unbelievable. Seriously unbelievable. The whole room was dusty. The desk, bedside, tissue cover, slippers, glasses in the drawers, and instant coffee packets were all covered in dust. The air purifier was also covered in dust and could not be used even if I wanted to. The automatic check-in terminal was convenient, but it was difficult to operate when the silent front desk staff stood in front of me across the counter while I was operating the terminal. They may have placed a human at the front desk to assist in operating the terminal, but I think that customers would be more satisfied if they made the display on the operation panel a little easier to understand or introduced voice guidance, rather than having a human who simply responds mechanically. I will never use it again and I do not recommend it.

We lined up at 1:10 at check-in. I was exhausted from carrying heavy luggage and returning from the event, but I was exhausted from standing in line. There are only 4 people at the front desk. The number of reception desks is unusual for a room of this size. I had to wait for over an hour and had to cancel my dinner reservation, so I ordered UVER and ate it in my room, but it ruined my mood for the trip. As expected, all the public baths were crowded, and I had to wait 15 minutes to get in. I also had to wait my turn at the washing area. I got fed up and immediately left the bath and had no choice but to take a small bath in my room. The line at the cash register at a convenience store in Kannai was so long that it went all the way around the store. Not being able to eat or take a bath, and having to wait for over an hour just to sleep is nothing but a pain. I would like them to increase the number of front desks during events in the area so that people can check in within 10 minutes. All my plans for the day were ruined. If the price didn't change, I should have returned.

I have no idea what category this hotel is but due to the cleanliness, service, and amenities it provides it should definitely be less than 1 star. Dirty and stinky rooms, horrible!!! The cleanliness is such that you find all kinds of vermin in the room, truly unbearable smells!!!! Simply horrible!!