Alishan House

We slept in the old wing. We were disappointed with outdated decor and poorly equipped bathroom. The sink was small with hardly any space to put your toiletries. There wasn't a desk or chair to sit down. Even the towels were old and not befitting of the high that we paid. Prior communication to guests about the timing of the shuttle bus service should have been done. There was also insufficient information provided to guests about some of the external activities like taking the train to watch the sunrise.

One and only, is the best hotel in Alishan! Good location, and you can walk around the whole park! Best breakfast and dinner! For sure need to go with the family!

The hotel location is extremely good and convenient next to the nature park and forest. Hotel offered regular scheduled shuttle to commute within the nature park and train station and tourist information centre, eatery. Hotel facilities had aged and highly recommended for renovations and refurbishment for the furnitures and fittings. If the hotel operator can be cultivated with current trend - customer oriented service would enhance the quality of guest experiences.

Very nice hotel in Alishan!

Hotel is slightly dated looking and really expensive tbh. But food is generally good and location is convenient enough as it is walkable to important places in Alishan. There is also a shuttle bus that brings you between the hotel, Alishan train station, bus transit station, and visitor centre. A great plus to the service, except many times it’s kinda confusing. There’s no clear signs to indicate where the bus would pick you up etc so we nearly missed it when reaching Alishan train station for the first time. We also missed it a 2nd time when the driver drove past us, probably thinking that there’s no one needing to be picked up. Attached the schedule for the shuttle bus as of April 2025, hope that helps someone. Service from front desk area was mid at best, sometimes good enough, but sometimes they act like they have better things to do than to answer your queries. ESPECIALLY when their shuttle bus services are so confusing and we needed some clarification. Anyway, the service by the restaurant staff and shuttle bus drivers were superb, they were very friendly and efficient. Overall, genuinely not sure how to rate this hotel. Oh we also spotted a monkey right outside our balcony 😅

Hotel was clean and location was great but service could be better considering that this is a premium hotel in the area.