The Mira Hotel Chiang Rai

The first day I arrived, I was very dissatisfied. We booked about a week in advance and on the day we checked in, we arrived at around 4 pm. When we checked in, the female front desk staff informed us that we were sorry, but your room cannot be accommodated because yesterday, a customer vomited into the sink. The sink was clogged and smelled very bad. I think the customer cannot stay. But what I wonder is why didn't you call to inform us since you found out that we could not stay? Or you should have called to inform us since the morning. Don't wait until we check in at 4 pm and then tell us. The front desk staff told us that they would refund the full amount and let the customer find a new hotel by themselves. This was not okay. At that time, it was 4 pm and it was a festival. All the hotels in that area were full. We chose to stay at this hotel because it was close to various tourist attractions that we wanted to go to. It was convenient to travel. But do you want us to find a hotel by ourselves? The available hotel was very far outside the city. But the front desk staff told us to change to a double bed room. We came with my boyfriend. My boyfriend came from abroad and we traveled together. Therefore, We do not want to sleep in a double bed or separate beds. The staff also said that it is only one night. Just one night is correct. That is your idea, but you cannot think for the customer. So I told them that I could not find a hotel by myself at this time. So I asked the front desk staff to help me find one. I waited for a long time until I got the answer that there was a hotel nearby. At that time, I had no choice, so I had to stay at a new hotel. But there was a problem. The hotel booked for us only one night. In the end, we had to come back to stay at the original hotel tomorrow, which was not okay for us because we booked a hotel for two nights because we did not want to change hotels often. It was a waste of time. I would like to inform you that the hotel staff, both the front desk and another woman who was the manager or I do not know what position she was in, did not speak well when they were about to move the hotel for us. They said that I could only find this hotel. If the customer was not okay, I did not know what to do. These were words that I was not okay with. And I did not feel that you wanted to serve the customer at all. Your tone of voice was very dissatisfied with me. I am a customer. That is not my fault. If you had informed me in advance, I would not have had any problems. I would like you to improve the service a lot. And the room that I booked was not the type of room that I got to sleep in. Left by overbooking this Monday overbooking. And the front desk staff Also, you said that we should sympathize with the staff. Do you have to sympathize with the customers? I drove 100 kilometers from Chiang Mai to stay at your hotel, but there was no room for me. Who deserves more sympathy? We should improve our service a lot.