Shangri-La Chiang Mai

The location of the hotel is right in the center of Chiang Mai, which is very convenient. I was upgraded to a Horizon Club room, giving us access to the Horizon Club on the 11th floor for drinks, breakfast, and supper before dinner. The service overall was great, but there were some issues. We were placed in a conjoined room, and on our last night, we were woken up by noisy guests who checked in late next door. I called the front desk to request that they move the guest to another room, but the staff member seemed unable to provide a solution. I had to take NyQuil to get back to sleep, only to be woken up again at 6 a.m. when the same guest slammed their door loudly. Additionally, we encountered another issue when a staff member entered the elevator with us, pressed the button to the basement, and laughed, forcing us to ride down unnecessarily. These incidents are unacceptable for a high-end hotel and significantly detracted from an otherwise good experience.

Great location and facilities. Receptionist was helpful and very good hospitality. Chi spa was great. Full option and the one I tried was impressed (relax package). Limited restaurants in the hotel but we are in the middle of Chiangmai downtown so there are plenty of choices around. Swimming pool was spacious. I didn't visit the fitness but there is one. Room was good, clean and fully equipped with everything. Bathroom was well-lit and all were great.

Found a tissue left under the bed so had to deduct the cleanliness point. Breakfast is wonderful and then during the stay we also tried the Friday night seafood buffet which is fantastic. Its location is right near to the Chiang Mai night market and it's convenient. The hotel swimming pool is great but just because we came here during winter and Chiang Mai temperature is kind of ＜20C making swimming quite impossible. Good thing is there's a hot tub small pool besides the swimming pool so its nice.

Wonderful hotel located approx 10 min walk to night market area.....Movenpick, Marriot and Intercon hotels nearby for additional 5 star dinning options. Great outdoor pool / bar area with Chi Spa located nearby the pool. Ordered from the Al Carte menu during both nights of our stay. Food was as expected of this brand...excellent! One minor gripe we had was that Al Carte food is only served in the lobby lounge were the table high / chairs and Xmas table furnishings do lend themselves to a comfortable meal time. A/C setting in the lobby lounge also needs reviewed as on both nights we along with other guests found it to be extremely cold for a dinning area? Breakfast is wonderful with excellent Western selection s available. Many thanks to the team who made us most welcome during our stay!!

good good

Beautiful place to stay, great varieties of foods to choose for breakfast lunch and dinner. Great service, the hotel staffs are friendly and helpful.