Bella Nara Hotel Chiang Mai Reviews

Dear Management Team, I am writing to express my extreme disappointment and frustration with the recent experience my family and I had at Bella Nara Hotel. Despite the numerous positive reviews, our holiday was unfortunately marred by the rigid and unreasonable policies enforced by the hotel management. As seasoned travelers who have stayed in five-star hotels across the globe, we were shocked when we arrived at Bella Nara Hotel with a booking for two rooms to accommodate 5 adults and 1 child (12 years old). It is standard practice in the hospitality industry to allow for 3 occupants per room, yet we were informed upon check-in that we would be required to add an extra bed to each room at a cost of 1200 baht per night per room. This demand for additional payment for an unnecessary extra bed was not only exorbitant but also completely unreasonable given the size of the rooms. Each room, with a mere 29sqm of space, was already equipped with a super king-size bed which comfortably accommodated 3 individuals. Adding an extra bed would not only have been impractical but would have rendered the room too cramped to move around safely. Despite our objections, we reluctantly agreed to pay for the extra beds but refused to have them placed in the rooms due to the lack of space. The insistence of the hotel staff on this matter was both perplexing and disappointing, and it significantly detracted from the overall experience of our stay at Bella Nara Hotel. Furthermore, the attitude and demeanor displayed by senior staff member Frank during our interaction were simply unacceptable. Despite being in a senior position within the hotel staff, Frank's dismissive and unprofessional behavior towards me and my party was deeply disappointing. His lack of empathy, negative body language, and blunt responses only served to exacerbate the frustration and discomfort we experienced during our stay. It is worth noting that Frank was seated throughout our conversation and even displayed disrespectful gestures such as smirking and rolling his eyes when explaining the hotel policy to us. Although I appreciate the assistance and empathy shown by other staff members, particularly View, the overshadowing negative experience with Frank tarnished the overall impression of Belle Nara Hotel. As a guest who had high expectations of a pleasant and memorable family holiday, the encounter with Frank and the hotel's inflexible policies left a lasting negative impact on our stay. I believe it is crucial for the management team to address these issues promptly and take appropriate measures to ensure that such incidents do not occur in the future. Professionalism, empathy, and guest satisfaction should be paramount in the hospitality industry, and the behavior exhibited by Frank does not align with these values. I kindly request a response to this complaint at your earliest convenience, as I believe it is essential to address these concerns and work towards improving the overall guest experience at Belle Nara Hotel. Thank you for your attention to this matter. I look forward to hearing from you soon.