SugarCane Chiang Mai

Family of 6: a couple, 4 teenagers aged 19, 16 and 2 aged 11. 3 night stay in the hotel. The hotel is well appointed, quiet although very close to activities. All the rooms face the swimming pool which is very pleasant. You shouldn't be too careful about cleanliness, especially under the bed, but overall it's okay. Regarding the service, and which justifies the rating, our experience was deplorable: My eldest son suffered from violent stomach aches and nausea when we arrived at 7:30 a.m. He had already had to spend a night on the train in this state. We had a cooking class scheduled for 8:30. We basically just had to drop off our luggage and pick up our rooms mid-afternoon. Given the condition of our eldest son, we asked that a room be given to him as quickly as possible depending on customer departures (2 families left between 7:30 a.m. and 8:30 a.m.). Ms. Noy ​​assured us that it would be done and we left for our activity leaving Maxime confidently by the pool with water and adequate medication. He only got his room around 1 p.m. and his suitcase was not even brought up for him. He couldn't take it anymore. They just gave him access to a living room with sofas that were too small on which he couldn't lie down. Ms. Noy ​​shows a certain lack of friendliness by not saying hello, not a smile, nothing. The pool towel bin was most often empty. The big moment is the breakfasts: The day we left for the mountains, my companion came down very early to order the 6 breakfasts, we had them 30 minutes later and still not all at the same time. My eldest son's coffee took 45 minutes, having been requested 3 times in the meantime. Fortunately we were well ahead of schedule but for an excursion and even in normal times, this is not possible. I'll give you the mini glasses of half-filled orange juice, you have to ask for it and then you wait another 10 minutes. We will not recommend this hotel to anyone even if then they tried to make up for it with cakes in the rooms. This lacks professionalism. Other hotels deserve more work.

J'ai réservé cet hôtel pour 5 nuits j'avais choisi le retrait du carré pour être au calme mais l'hôtel est très mal insonorisé lorsque vous avez des voisins bruyants ou qui parle fort vous avez juste l'impression qu'ils sont dans votre chambre il faut savoir que la piscine n'a à peine qu'une heure ou deux de soleil dans la journée elle est plutôt dangereuse le carrelage et les terrasses en bois autour sont très glissants le petit-déjeuner n'est pas un buffet il est correct mais minimaliste , les chambres sont spacieuses mais la literie est pas top , très appréciable dans la salle de bain vous avez le choix entre douche et baignoire , petit balcon sympa qui donne sur la piscine , je pense quand même que vous payez le prix de la piscine qui vaut vraiment pas le coup et il doit sûrement y avoir bien mieux et moins cher autour , 40 € la nuit quand vous êtes tout seul c'est pas donné non plus , par contre le personnel reste très agréable