Movenpick Suriwongse Hotel Chiang Mai

The hotel has an excellent location, close to many tourist attractions. It's easy to get around, with red songthaews passing by. The front desk staff are very welcoming.

Good location and reasonable price. Overall very satisfied with this hotel.

Friendly staff and clean room. Check in was smooth and beautiful lobby

A good hotel. Located very near night bazaar. Lots of shops. In general, this hotel is good. Breakfast is ok.

Nice, clean and good location. Good service from the staff.

Overall, I liked the experience. Excellent hotel, very well located and with very good amenities. The hotel is located in walking distance to many places, especially if you're interested in exploring the city. The area is nice and gets very active, especially in the evening. However, we hardly had any issue with the noise. The rooms were well cleaned, smelled fresh and the staff, in general were pleasant. The only thing I noticed was that some ( again, only some ) of the staff at the front desk prioritised Western and certain other types of guests over the others. I observed how they communicated with different guests, and it's the only unpleasant thing I noticed. I strongly urge the management to address this and work on approaching every guest with equal attention. I had to wait at the counter for over 10 minutes. My cousin and my mom were beside me too so there's no way they could've missed us. They could have acknowledged us and told us to wait a bit. Because I know they were busy. But we weren't acknowledged as expected. Some other guests were acknowledged right away and were approached differently. That's definitely something to work on and isn't professional. As a well travelled person who's stayed in hotels of many categories, this - for me - was definitely a huge minus, the only reason I don't give a 5/5 for service. However, they were polite and courteous during checkout. The staff in the restaurant were attentive and very friendly. The doormen and other staff in the hotel were equally nice too. The breakfast was ok. Overall, it was all good except for what I've pointed out. I would like to think the management will address this and work on fixing it to elevate the service level. Comfortable 👍🏻 Location 👍🏻 Cleanliness 👍🏻 Value 👍🏻 Overall experience 9/10 Breakfast : can be better Service: mostly good, there's room for improvement