Guest User
December 22, 2024
I seldom write reviews, however this was the worst 5 star hotel I ever stayed and it felt like a ripoff.
The service staff was almost not available and it felt like they were scared to work there.
The room itself was ok, however we exeperienced loud door closing late in the evening and in the early morning which made it impossible to have a restful night which we were hoping for. After approaching the hotel manager she told us she will check our situation but never came back to us. The breakfast food quality is at most 2 stars (see eggs Benedict picture). During checkout we didn’t hear any apology but were expected to pay 120HKD for a smoothie we had the day before. It’s not about the money but the attitude, noise and the service quality. We will never book this hotel again.