Grand Hotel Excelsior

We had the pleasure of working with Giorgio, Stefano, Daniel, and Giada from Hotel Excelsior for our wedding, and we were truly blown away by their exceptional service. Coordinating accommodations for over 100 guests from around the world—Dubai, New York, London, and Melbourne—was no small task, but the team made it look effortless. Despite all the different check-in and check-out dates and special requirements, they handled every inquiry and booking with utmost care and professionalism. Giorgio and his team went above and beyond by preparing personalized snack bags for each guest and putting together a beautiful brunch on the day of the wedding. The thoughtfulness behind these gestures made us feel incredibly special. It was clear they genuinely cared about our event and guests. Something that truly touched our hearts was when the hotel staff took it upon themselves to help guests who had - on various occasions - missed the pre-arranged shuttle buses to the wedding venues. Instead of calling a cab or leaving it to the guest to solve the problem, they elected to DRIVE THE GUESTS THEMSELVES! This level of thoughtfulness and care is something we will never forget. It wasn’t just about fulfilling a duty; it was about making sure our guests were looked after in the most personal and considerate way. We will forever be indebted to them for their kindness. Our guests felt completely at home during their stay, and we owe that to the incredible efforts of Giorgio, Stefano, Daniel, and Giada. They made the weekend comfortable, memorable, and seamless. We couldn't recommend Hotel Excelsior enough for any event—thank you all for everything!

We visited Montepulciano for the wine and then looked for somewhere to stay. This place seemed to fit the bill, about 15 minutes away with lots of 4* hotels at low prices. How lucky we were. The town is the strangest place. This town has has about 50 hotels but only 10 open, the rest boarded-up, unloved or simply abandoned with weeds growing out of roofs, carparks etc. It's an industrial archaeolgists paradise and gives a foretaste of how nature reclaims civilisation. It turns out that, about 20 years ago, 2000 visitors per day flocked to the Thermal Spas for 'wellness' and health trips. Those hoards of trippers have dropped to a dribble. It is the place that time forgot. Taking pot luck, we chose the Excelsior, which looked like the most imposing hotel on the Main Drag. The hotel is faded glory. Simple rooms with high ceilings. Nice views from large windows. The bed was very firm. The bathroom was clean. Describing the rooftop pool and sun-terrace as 'fabulous' would be going way too far. A simple buffet breakfast was included. The hotel is 2-3 stars. It was plain & comfortable - and the management deserve a Gold Star for keeping it going as the town dies around them. Being about 25 miles from the Tuscany hot-spot of Sienna helps them I suppose. If it wasn't for a coach party from Devon, we'd have been just about the only people there in the last week of July. No wonder the chambermaid couldn't wait to get into our room from 0800. Grrrr. We stayed on a Friday night, about 200 metres from the open air 'Club Forti'. Eventually the music stopped at 2am. Which spoiled it a bit. Ideal for an overnight stop - ten minutes off the main A1 Autostrada. And you can tell your friends that you've seen what Harrogate could be like in 20 years if Bettys Tea Shop closes.