AmericInn by Wyndham Rice Lake

The staff at this location are always friendly and helpful. I was always greeted with a smile and made to feel at home. The room was spacious, clean and comfortable and the hotel has great amenities.

We stayed a few days and did not have anyone offer to empty the trash etc so the room was very cluttered by the end of our stay. Lack of elevator and ice machine for the second floor are to be noted. Only aware or laundry facilities from overhearing another guest as upon check in we were not made aware of many offerings.

The first room we were given had pet hair (was told it is a pet free hotel) all over the carpet and a terrible odor... Discovered a cigarette butt in the garbage can (non-smoking hotel). My mild asthma was triggered & my chest felt tight. The gentleman at the front desk was apologetic and moved us to a bigger nearby room. The second room was better, but clearly the vacuum is less than adequate, or cleaning staff do a rushed job. Dirt all around the edges of the room-- everywhere except the main walking areas. When I asked a housekeeper the next morning (had events and not time the night of check in) if I could just get a quick vacuum, she replied that I could get the vacuum and use it myself. I should have just done this so it was cleaned to my standard, but I said the room was clearly not vacuumed well when we arrived but didn't have time to ask the night before. I explained what had happened with our first room and she then said she'd take care of doing our room. She also said the other maid had been given several warnings in the past. She vacuumed better, but dirt still remained in easily visible areas. Beds and bedding were clean, smell was much better though still off (I simply ran my diffuser during my stay). Pool area was clean, breakfast was simple but good-- cereal, yogurt, pastries, waffles)

Overall a great experience…Staff was very helpful and showed they took pride in their job.Television would not work and after several attempts to fix it by the night staff we were moved to another room and everything worked fine!

Staff is great. Very clean place with plenty of parking and walking distance to two good restaurants and short drive to others.

There was an old soda can behind the bedside table, hair in the bathtub. Not enough seating in breakfast area.

Hotel is maintained nicely, there is a pool which we did not use but others were. Rooms were clean and beds comfortable. Walking distance to a nice local restaurant. Staff friendly and helpful. No coffee pot in room and breakfast ok - refrigerated breakfast sandwiches we microwaved. Waffle maker but no other hot food.

The hotel is a great place to stay very clean and front desk was helpful

Nice and quiet place to stay. The staff was wonderful and helpful.