Four Points by Sheraton Richmond

The friendly reception front desk was lovely the only suggestion would be relining the shower doors for cosmetic reasons. Old and showing wear.

This particular hotel and staff doesn’t function properly together. They didn’t communicate the right information and marked me as a no show after I spoke with their staff on several occasions when I missed my flight the day of checkin. I spoke for 7 minutes to a front desk person regarding moving my days from May 7th to May 8th which she said that’s not a problem being that you missed your flight. After explaining to her I missed my flight due to TSA misplacing my shoe she confirmed that she will make of note of my new check in time and date. The next morning I called to confirm and they act like that had no idea what I was talking about then directed me to call ******* to have the dates moved because they can not. They I explained that the person ensured me that this was all taken care of. She said no they marked you as a no show but your reservation is still active and that you can call ******* and have them move your dates for you. Well ******* mentioned that the fact that the hotel marked you as a no show it activated the stay and that there is nothing ******* could do. The hotel said that they could give a refund due to the misunderstanding and ******* follow up with the report. Needless to say today I received and email that through several attempts from ******* the were unsuccessful in their attempts of communication with the hotel. Therefore they could not secure a refund for the two nights I paid , therefore leaving me without accommodations after my plane landed.

Very nice hotel , nice staff but it’s 20 minutes alway driving from Richmond University not 7 minutes like is on the website.

I unfortunately did not get the young ladys name, but the night receptionist when I checked in was very nice and extremely helpful. She notified me immediately of an issue with the hot water in the hotel and that it was being repaired as we spoke. I thought she handled what I'm sure was a difficult evening dealing with some unhappy guests with professionalism and grace. The hotel should be proud to have such dedicated, professional and pleasant personnel representing their property!

The front desk staff that checked me in and out were super friendly and made it a very nice experience!

Disappointed. This will not be on my list again. No service at check in. No luggage carts, no one cared.Booked an upper floor room with a view of what they call lake. It's a puddle. Had to have rooms changed twice because the view was of the roof top. The room stayed in was out of necessity it was getting late. view was a joke. Rooms are small, spare and expensive for some other "premier hotels". Entry light bulb needed to be changed again no one cared. Only two towels, dangerous shower, no hand rails. Check out was a hassle as needed a luggage cart "we'll see what we can do" was the reply. Received one to see there were at least 6 in the lobby, Restaurant was adequate, bartender friendly.