Mercure Chester Abbots Well Hotel

The hotel is well organised. It is accessible and love the surrounding. The room is compact and functional.

Stayed here whilst visiting Chester. It was close enough to the park and ride that getting into the centre wad easy. We loved the room - massive bed, all the amenities we needed for a few nights. We took advantage of the spa too - which was lovely. It was quiet and relaxing!

For the most part, this is a lovely hotel. It cost us around £7 for a taxi into Chester and the rooms are clean. The majority of staff are incredibly friendly. However, while out during the day our keys were deactivated to force us to the reception so that the manager could corner me about where my car was parked - which had been mentioned to another member of staff during check in and they had said it wasn't a problem. She had been trying to call me on the hotel room phone "all day", which is a ridiculous approach as who sits in their room all day? If she had just called me on my mobile number, which was used to book the room, I would have happily come back and moved the car. She demanded I move it in that moment and I explained that I'd had a drink but I'd move it in the morning. She then said she would move my car, which I wasn't comfortable with. She then walked away from me and wouldn't allow a rational, adult conversation. The tone and attitude were accusatory and her frustration clearly misdirected when she has made no realistic efforts to contact me; we were in the hotel until 11am and, as I said, I had my phone with me all day. I tried to explain to the reception staff why my car was where it was, and that I had discussed it on a rival and was dismissed with a "well I wasn't there so I wouldn't know" then she smirked at another guest. It's such a shame that has really put a dampner on the stay for us, as it was totally unnecessary.

We went to go to the zoo and can see that it’s in a good place for accessing Chester’s attractions. The room was exactly what we needed, clean and had everything we needed. We got there late and left early so we didn’t get to appreciate the amenities but they looked good!