Top Hotels with Gyms in Chester

We have been to a number of hotels this year and this is the first that has managed to successfully get their restaurant up and running to pre-covid standards.........most of the others have had the staff but they lack proper training or management.........the staff and management in the Queens restaurant are doing an excellent job !!! Otherwise the hotel has good facilities, is clean and the bedrooms well equipped / furnished although ours was rather ”tight”

The hotel is in the park, away from the commercial center, the green plants are quiet and quiet, there are local people to do weddings, tall and partying and taking pictures, the hotel has a barbecue bar, it is not convenient to go out for dinner. The room is really small, the price and convenience is really not as good as staying at the hotel.

We parked in the Grosvenor shopping centre (£10 for 24hrs) walked through the mall to the hotel. Modern, fresh design reception and nicely decorated bar and restaurant. Quick check in, clean room, comfortable beds. Waitress Lelde was spot on and gave excellent service. Limited menu with our Secret Escape deal but adequate for the price we paid. Room a little hot/stuffy as we couldn't open the window, but it did have AC we could have probably played around with. Breakfast had a hot buffet and a selection of cereal and bagels, bread and pastries. Small little containers of over night oats and fresh cut fruit containers were really nice. Drinks machines dispenses the usual latte etc or another had fresh juices. I didn't see any decafe options though. Hotel was spot on, although Chester high street has gone down hill. Lots of boarded up shops. The shops remaining are jewellery shops, cafes or a few clothes shop. Shame there lacks the independent original shops that tourist love to look around for something different. Would recommend if we had to visit the city again and I'm quite a fussy traveller!

The hotel location was amazing, 2 minutes walk from the station, about 5 minutes to the city.Every other day we requested to have our room cleaned but all they did was change the towels and filled up the coffee bar. Never cleaned the bathroom or changed the beddings. The room was located on the 3th floor where was not lift from the 2nd floor. We had to deal with the cigarette smells coming from the room next to ours. Kept on complaining about but no changes. The breakfast and dinner was good, staff was very friendly and always welcoming you with a smile.

We were a group of 10 girls and were assured of 5 twin rooms when one of us rang hotel but this was not provided on check in The bar lacked any atmosphere and staff lacked any personality My friend accidentally knocked over her expensive glass of wine untouched and was not offered a replacement she had to pay again Not an expected response from a big chain hotel On the positive side housekeeping staff were excellent looking after our needs and providing us with glasses and ice buckets as we were celebrating two milestone birthdays Rooms were comfortable and clean and a decent size

Do not stay here! Save your money and go to a else where.. Reading some positive reviews I actually feel these people are family and friends lying to boost ratings because I tell you now it’s lies. So il just break it down No lifts to support with cases and prams Short staffed had the same people running from the bar to the front desk Bedroom is very dated, dirty carpet, ripped wallpaper, worn out sofa beds. The room stank of musk and damp. Walls are thin you can hear everyone walking around and banging doors. Between 3 and 4am we heard a truck outside, metal trollies being dragged and clanking about for around an hour (we guessed it was a delivery) again we have a 10 month baby, that racket did not help in anyway! It is freezing during the evening, we put the dated heating system they have on this did not help at all. When we turned it off what I can only describe as the fire alarm sounded, this put us a damper on the night some more. (When speaking to staff the next day we were told it was in fact someone in another room setting off the fire alarm elsewhere in the hotel) Bathroom is disgusting, nail sticking out on the door so make sure you use the handle not a palm push, sink flooded when used, when toilet was flushed water poured onto the floor and into the bin, no room for your personal toiletries and a make up bag, no hair dryer in the room. No door handle tags to tell staff to leave going into the room while you are out, we got back and noticed because the bins had been emptied (they were no where near full) The main reason we chose this hotel was the pool. When we asked about the facility we were just simply told how to get to the room by the desk staff. Upon reaching the area down the dark corridors we noticed there was no one monitoring the pool and gym area (put us off as we have a 10th month old) god forbid anyone needed any help. Wifi is shocking and phone connection is none existent on o2 Thank god we didn’t book any food here because god know what we would have been served based on the cleanliness of the Hotel. My husband did give the manager/owner an ear full before leaving and disclosed all the points I have made. His response, ‘we are currently working on upgrading the hotel (work harder) and will give you a discount on your next stay’.. he was told he couldn’t pay us to come back! My favourite part of my stay was leaving. All in all the place needs a revamp and a good clean.

Booked one night in an “Enviable Double Room” for myself, mum and 7 year old. The room was huge, with a free standing bath tub which was a nice touch! Nice view from the room and plenty of space. The bed was stated as a double but it was huge! And also very comfortable. All staff were really friendly and professional at check in and check out. The parking was great -£10 overnight and they were fine with us leaving it a few extra hours after check out to continue exploring Chester. Would highly recommend this hotel for Chester for any occasion

For the most part, this is a lovely hotel. It cost us around £7 for a taxi into Chester and the rooms are clean. The majority of staff are incredibly friendly. However, while out during the day our keys were deactivated to force us to the reception so that the manager could corner me about where my car was parked - which had been mentioned to another member of staff during check in and they had said it wasn't a problem. She had been trying to call me on the hotel room phone ”all day”, which is a ridiculous approach as who sits in their room all day? If she had just called me on my mobile number, which was used to book the room, I would have happily come back and moved the car. She demanded I move it in that moment and I explained that I'd had a drink but I'd move it in the morning. She then said she would move my car, which I wasn't comfortable with. She then walked away from me and wouldn't allow a rational, adult conversation. The tone and attitude were accusatory and her frustration clearly misdirected when she has made no realistic efforts to contact me; we were in the hotel until 11am and, as I said, I had my phone with me all day. I tried to explain to the reception staff why my car was where it was, and that I had discussed it on a rival and was dismissed with a ”well I wasn't there so I wouldn't know” then she smirked at another guest. It's such a shame that has really put a dampner on the stay for us, as it was totally unnecessary.

We have had a lovely stay, and it would only take a few tweaks to make this hotel better. Good: *It's in the perfect location, we took an uber into the centre of Chester for less than £5. *Breakfast was relaxed with a great selection as a buffet service. *Spacious room with all the amenities you need. *Plenty of free parking. *Beautiful grounds and really quiet at night. *Great value for money Needs Improving: *Cleaning standard is average, black mold around the taps in the bathroom that could be easily resolved. *Bathroom floor was desperate for a good mop *Bed wasn't the comfiest as 2 twins fastened together leaving a gap in the middle. *Staffing levels affecting customer service levels, we decided to order room service, took an age to answer the phone and then said could be collected from reception, kind of goes against the point of room service, so we left it, not great for the hotels add on sales if that happens everytime. *No enough bar staff, we ordered food but it was cold and one meal was not what we ordered but too hungry to wait for it to be replaced, apparently fish finger sandwich is identical to fish and chips anyway according to the waitress! Like I said it won't take much for this hotel to raise it's customer service standards to an excellent level, more staff will fix most of the issues, despite everything mentioned we would probably stay again.

The location is very nice. I was impressed with the detailed consideration of the housekeeper. For this class hotel, it seems that the cost performance is quite good.