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Holiday Inn Express & Suites Chesapeake

Holiday Inn Express & Suites Chesapeake

3.7/595 Reviews
Very bad experience. We (my wife and 12 month old son) checked in around 9:30 pm on a Saturday. There was only one person working the desk. Luckily, check-in wasn't too bad since we already had a reservation and I'm a longtime IHG member. As soon as we got to our room and opened the door; the room had a very strong cigarette smoke odor. We went back downstairs and asked if we can get another room due to the smoke odor. The person working the front desk, accommodated and gave us the room immediately below the initial one. As soon, as we walked in; that room, too, had a very strong cigarette smoke odor. We then went back down and complained and asked if we can get a different room that is not directly adjacent to those rooms. He looked in the system and unfortunately there were no rooms left. He offered to give us spray to help remove the odor. I declined due to health concerns it may cause especially with a baby, and asked for a refund as we will find another place to stay. He called his manager and it was approved. I asked for a receipt and at first he didn't want to give me one, but eventually he printed 2 copies for me. Here's the kicker. As we were in the lobby looking for another hotel we noticed the line was very long. There were kids who came from the pool and asked the front desk worker if they can get 2 more towels as they were dripping. He told them to wait. They waited for about 5-7 minutes as he was still working another issue. And then, there was another guest who was very angry and complained and yelled about bed bugs and kept asking the front desk worker to cancel the remainder of her reservation and ask for a printed receipt but the worker refused to give her one. The other guests in line asked the guy why he couldn't just print off a receipt for her and he just refused to do so. There was a lot of yelling and curse words, and my baby son was watching and listening while we were booking another hotel. One couple came up to us asked us why we were leaving and we told them why and I believe they eventually followed suit. It was just a bad experience and it being pretty late on a Saturday night didn't help as we just wanted to get rest.
Holiday Inn Express Chesapeake - Norfolk

Holiday Inn Express Chesapeake - Norfolk

4.2/597 Reviews
The room was very clean

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