Hotels Near Covenant United Methodist Church in Chesapeake

My wife and I stayed here before a few years back and our impression from our last stay was enough to make us book again. We were kind of disappointed this time around. The location is excellent …right next door to TASTE Cafe and DECENT PEOPLE Bar, and its within a few minutes drive to other local restaurants/ stores. Its easily accessible from main roads and highways. Abundant parking and the area felt safe. The front desk staff were friendly, but we found they tended to hang in the back office and only came out if you stood at the desk for a few minutes. They have a small breakfast set up that you can choose to pay for. We didnt eat there so cant speak to what was available. The room was where the place gets down-scored. It shows its wear and there is nothing particularly special about the room itself. We found the bed comfortable enough but the sheets seemed worn and scratchy, and there was a large noticeable hole in the top sheet. The furniture (nightstands, dresser, chair and footstool) also showed wear. The curtain had multiple holes in it. The bathroom had peeling paint on the door frame. The bathroom lighting fixtures were probably the worst aspect…both were rusted, one of them had a bulb out, and the other was hanging out from the wall. In general, the quality of the room was not what we typically associate with this brand or price point. It was more akin to a Comfort Inn or Red Roof Inn room. While we are unlikely to stay here again, you could do much worse. But …you could also probably do better.

Here is the scoop On the positive side the rooms are large, the location is very good, especially for Old Dominion University, and the breakfast is okay with a couple of good hot selections. The shower was decent as well. On the negative side, the rooms and furniture are dated, the air con and heating system is old, loud, and located so that most of the air blows between the curtain and the window (after running all night at a setting of 70, our room dropped only to 78 degrees). The rooms are only serviced if you make a specific request (although you are not told this until you question why the room was not attended). After two nights someone finally came in and made our bed, provided clean towels, and did nothing else. On our hall there were a number of rooms with trash placed outside the door, where it sat for more than 18 hours waiting for the ”cleaning” staff. Not very appealing as you are walking to your room. Neither at check-in or in the room was there any written information provided about the hotel. It's also helpful to know the internet password, how to navigate an unfamiliar TV set up, and the hours for breakfast, the grill restaurant, the pool, etc. When

Where to start...we booked a room for 2 adults and 2 children a couple days in advance of our stay directly with Hilton by phone. When we arrived on-site after a 16 hour car ride we were told ”we're not sure how this happened, but we don't have your room”. WHAT? Our confirmation email stated we had reserved a room for that night for 2 queens. The woman at the desk had no viable options except if the 4 of us slept together in a king bed. Instead of trying to help us, loyal Hilton Rewards customers, find a solution or even another nearby Hilton property to stay at, she told us to go outside and call some other hotels or walk next door. Having no other options that's what we did, and found the Comfort Inn nearby with helpful staff and a cheaper rate. And complimentary breakfast. I was beyond disappointed, not only with the fact that our reservation was not honored, but also with the poor treatment and lack of assistance by the front desk. I have never experienced this at any other Hilton property. I would never stay here again on principal. To add salt to the wound, we contacted Hilton, waited on hold, and finally spoke to a representative and opened a case #. We were supposed to be contacted within 48 hours but alas, 8 days later we had to call back and again wait on hold for another 30+ minutes. At this point we were told it was OUR fault that our reservation was given away because we arrived late. This was never communicated when we made the reservation, on the confirmation email, OR when we were turned away at the reception desk. Plus, in 10 years and dozens of reservations, (including one 7 days prior in Savannah GA) this never came up. In short...I would recommend finding a different hotel. As a result of the total lack of customer service in this instance on behalf of this property and Hilton in general, I will be staying elswhere from now on.

The General Manager (Savannah) and the Front Office Supervisor (Sharon) are two of the most caring people I have ever encountered at a Marriott property. I have been a loyal Marriott customer for 15 years. I have stayed at a number of properties, but this property will forever stand out to me. Some properties have lost their ”human” side of things and treat customers as $$$, however, this property treats people with compassion and care. My father became ill while staying at this property and needed an ambulance. Within minutes they contacted an ambulance and got him to the hospital right away. They even went as far as trying to reach out to family members to inform them of what was happening. Although they were sold out that night, they were able to secure another room for him at a sister property so that he would not be without a room, once he was released. They were able to gather all his items from the room and place them in a safe area and were very friendly to the family members that came to help. The property itself is very quiet and clean. They even provide fresh baked cookies at the desk for guest! Such a great touch!! Definitely would return for not only the hotel accommodations but for also the welcoming staff! Consider this a piece of relaxation during your travels!

Awesome

The location is convenient and quiet, the room is suitable for business trips, spacious and comfortable, clean and hygienic, and the breakfast is delicious.

The room was very clean

I did housekeeping for 12 years hair left in a room is unsanitary and the room is not being properly turn over.I come to this location a lot ,I normally don’t write comments but it’s on going that I have to clean before I get comfortable

Very clean and amazing customer service.