Comfort Inn Hotels in Chesapeake

The pillow case and sheets had stains. The carpet in the room under the table hasn’t been vacuumed in a long time. The lobby sells like pool chlorine

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

Greeted by receptionist upon entry. Checki n was easy and fast. Only issue was a dead bettle on floor. Breakfast was great nice dinning area.

When we arrived I went in to check in and there was nobody at the front desk. I stood there for 2-3 minutes before a man came from near the elevators and checked me in. He was not that friendly and said very little. Our room was ok, typical setup for this type of hotel. I still do not understand why some hotels have no vent in the bathrooms. After taking a shower it all steam and have to open the door to be able to use the mirror. There were a few signs of wear and tear mainly in the bathroom. The breakfast was decent, cold cereals, waffles, bagels, eggs and sausage. It was a quick stop for us. There are a few chain restaurants very close by. When I went to check out there nobody at the front desk and I was not going to wait for someone so I put my keys behind the desk and left.

Breakfast is quite satisfactory, there are not many varieties, but some of them have the ability to meet the needs of breakfast; no extra bed, suitable for children, double room suite, two beds are large, each 1.5 meters wide, outside There is also a sofa in the house. If there are too many people, you can take it. There is free parking. The main recommendation is that this hotel has a small kitchen, and the tableware and utensils are complete, you can make some delicious meals yourself.

The location is convenient and quiet, the room is suitable for business trips, spacious and comfortable, clean and hygienic, and the breakfast is delicious.

Hotel was exceptionally clean & staff was very nice & accommodating. However, our room was not ready until after 7:00 pm. I was promised a refund that never happened & have yet to receive a credit for a mystery charge on my card that I did not authorize.

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.

The clerks were polite and competent. The room was clean. We paid top dollar for a bare-bones experience. There weren't any travel sized shampoo, conditioner, or body wash. They had an unknown brand of particularly harsh product in pump bottles permanently affixed to the shower wall that left my skin dry. The door wasn't tight; it let light in around the perimeter. The shower door wasn't hung correctly, and rolled open until we stuffed a washcloth in to keep it closed. Breakfast was available, but not free. There's plenty of competition nearby, so I'll stay elsewhere next time.