The Coach and Horses

"Unfortunately, my experience here did not live up to the Chertsey Hotels name and reputation at all. I've stayed at other Chertsey Hotels properties before and had wonderful experiences, but this one missed the mark. First off, checking in was a nightmare. Only 2 people were working the front desk during the peak afternoon arrival period, with a long line of around 20 people waiting. It took over an hour for me to finally get helped. And the front desk staff didn't seem properly trained - they weren't very polished or professional in their interactions. Once I got to the room, it was immediately clear the housekeeping was lacking too. There were crumbs on the desk and hair on the bathroom floor. The bedsheets also had a stain or two, which is just unacceptable for a luxury hotel like Chertsey Hotels charging over $600 per night. I ended up calling down to the front desk and they sent someone up to change the sheets and do a re-clean, but it never should have gotten to that point. I expect much better than this from Chertsey Hotels. The subpar front desk experience and the room not being properly cleaned and inspected by housekeeping, it made for a very disappointing and frustrating stay overall. I likely won't return to this particular Chertsey Hotels location."

me and my husband stayed here just for 1 night for thorpe park. we called into the pub and asked for our keys. they then told us the rooms are back outside around the car park. once we got into our room it was freezing - because the bathroom window was left open. no manual option to turn the heating on ourselves so we had to go back downstairs, outside and into the pub to ask for the heating to be turned on. waited an hour and the radiators were still called. so we phoned the pub informing them this (we found it was a lot easier then the walk down stairs,outside then around to the pub) they said they will inform the landlord. after around 20minutes it finally started to get warm. the shower was AWFUL. very slow pressure, hot cold hot cold hot cold. no breakfast offered here also. for the price we paid it was ok but realised £20 more we could have had a travelodge down the road. parking was fine too and the staff helpful & friendly.