Grand Rezen Hotel Omiga

The hotel has a swimming pool. The decoration has some age-old style. When I left the store, the front desk handed me a small gift bag. However, the breakfast buffet experience was average. I brought two older children and was charged half the price. The boss was very embarrassed and urged me to pay😓

Our family chose this hotel for our trip, and the experience was simply great! The hotel's facilities are very complete, and what I am particularly pleased with is that it is equipped with a swimming pool. This is a huge plus for families with young children. And the swimming pool is constant temperature. What’s even more surprising is that you can use the gym and swimming pool for free when you stay in the hotel, which is very cost-effective! The children had a great time playing in the swimming pool, and we adults could also relax in the gym. In short, this hotel performs well in all aspects and is highly recommended to everyone!

Parking at the hotel may be difficult on weekends. I met a young man at the front desk who was so enthusiastic and touching. The service attitude at the front desk was as good as it could be. However, there are some problems in other aspects of the hotel. The room faces the street, the window does not close tightly, it is very noisy at night, and the carpet in the room has a strong smell. The child was sick and it was inconvenient to go downstairs for breakfast. I discussed with a person in charge of the restaurant to bring something to the room for the child to eat. I reluctantly agreed, but it was too rigid. After serving the porridge, I was not allowed to take the bread. No more fruits allowed. Of course, it probably has nothing to do with the person in charge. This is what the hotel requires. No matter what the guest's situation is, the buffet breakfast cannot be taken away.

1. I asked for a deposit of 500 and got a refund of 475. Why was it deducted 25? It was deducted without notice. Can you tell me what items in the room cost 25? By the way, I put away the condoms in the room because I had children. Is it the condom? I forgot to put it back when I left... If it is really the case, I just hope that I will tell you if I want to deduct the money. I will leave and won't think about the 25. I just want to be respected... Yes Okay, what does it mean to put condoms in the parent-child room? 2. Today I am staying in another hotel in Changsha, and I also need a deposit. The deposit policy is very unfriendly, and my credit has no effect on this policy...

The hardware is old, the service is blunt, and the management level is low. In order to save a few degrees of air conditioning, the service experience has collapsed. It can be said that you are greedy for small profits at the expense of big gains. I don’t know what kind of township entrepreneur the boss is. He calls himself a five-star hotel. It should be redneck five stars

I checked into a so-called five-star hotel this afternoon. When I got back inside, it was stuffy and hot. I turned on the air conditioner but it didn't cool down. I called the front desk and was told that the central air conditioner was turned off. This was the first time I heard that a five-star hotel actually turned off the air conditioner. , the bed is provided with thick quilts, and the outer wall is a fully enclosed glass curtain wall. The temperature is 28 degrees. How to sleep? The front desk said that a fan is provided, so I keep turning on the fan. I am afraid that it will cool down when I fall asleep. If I turn it off, the room will be stuffy. , tonight is another sweaty and sleepless night [gnashing teeth]. If I hadn’t thought about staying here tomorrow to facilitate my work, I really wanted to change hotels, but now I can only make do with it🥹. How can a hotel like this, which is confidently rated as a five-star hotel but not even a three-star hotel, rate 4.8? [Halo][Halo]