Ji Hotel (Chenzhou Yuhouli)

We made a reservation in advance for our trip. The original reservation said that we could check in at 12 o'clock. We arrived at the hotel at around 4 o'clock in the afternoon. The front desk told us that the sanitation was not done yet and asked us if we wanted to go out and play again before checking in. We were speechless. . We asked to check in immediately and were given a room. I don't know if it had just been cleaned or something, but the floor was full of water and wet. This experience was no longer good. Communicate with them about whether they can change to a normal room, go down and get the card for the new room, and leave us aside to wait. There is no guidance on how long we need to wait. They said that a room will be available soon. They stood there with the suitcase for a while before telling me which one. The room was okay, but the service was average. There was something unknown on the quilt. Fortunately, I brought a dirty quilt cover with me. I thought I was very tired after climbing the mountain in the morning, so I stayed here. The next day, before check-out time came, I called to ask if I wanted to continue staying. This is the worst all season stay I have ever had! Friends who are traveling, it is not recommended to come.

Hygiene is worrisome. My skin breaks out in rashes soon after I lie down. When I turn off the lights at night and play with my mobile phone, I can still see small bugs flying around...

The start was good, we stayed an extra day the next day, but the nightmare started the second night, the second night at midnight found the air conditioner was broken, because it was too late and to get up early, so did not notify the front desk, to The third night around eight o'clock back to the hotel to enter the room, found still no air conditioning immediately notified the front desk, but there has been no processing or progress, we have been asking them to give us some temporary measures, such as changing rooms, mobile air conditioners or fans wait, The hotel employees sometimes said there was no door to the room, sometimes said there was a room under cleaning, to ask the boss, etc., of course, in the end there was no room change, until around eleven o'clock there was a maintenance department person to say there were three rooms There was a problem with the air conditioner, they were dealing with it, the person left, and a few minutes later a hotel employee brought a fan, it was already around eleven o'clock, we couldn't change hotels even if we wanted to We had to get up at six the next morning to go to the attraction and were forced to spend the night in an environment with no air conditioning and windows that could only be opened very little. When we returned to the hotel at about five on the fourth day, the front desk employee informed us that the air conditioning had been fixed , so we wanted to go to the room to have a look, but found that the room card could not open the elevator, so we returned to the front room to process, they even asked us which room we stayed in, it turned out they said our air conditioning had been fixed, but did not even know we stayed Which room! Really surprised! By the time we returned to the room we even found the hotel cleaner cleaning, I wonder if there is a hotel that will clean the room at five o'clock if someone is staying with luggage! In addition, after some time, the hotel employees said they wanted to change rooms for us. We said that since the room emptiness has been adjusted and you cannot guarantee that the air conditioner in the changed room will not break down, then why should we change rooms? They were speechless. When a problem occurs, the staff or system of this hotel is completely unable and do not know how to handle it, and the response is very poor.

I don’t know why the people at the front desk were so nonchalant when I checked in. It was different from other hotels I went to in other seasons. There were people standing together chatting and shaking water glasses all the time. When I checked out, I wanted to store my luggage. The front desk didn’t talk about my luggage. It was full and he took us to see it, but the luggage must be more organized and there must be space. Our box is very small. He insisted that it was already very organized and it was a safety hazard. He wondered why he didn't create a larger storage space or help customers find it. Looking for a solution, other customers can store it very well, but we felt like we were being treated differently. At that time, he could push the box next to him a little and there was a lot of water in the corner of the luggage storage room. He moved the water for customers. Are you unwilling to go out? Can't you find any place to store two boxes in such a big place? I kept declining and really had nothing to say. It can't be plugged in. Disappointed with the whole season. If it's true that it can't be stuffed in at all, then it really doesn't matter. But it's obviously a sign of not being too lazy to find a solution for the customer. I won't stay here again. I'm speechless! ! !