Guest User
October 2, 2023
The hotel is still under partial construction, and neither the hardware nor the software are ready. The employees are attentive, but the management is not good, and the details and processes are not on point.
Advantages: The location is close to the scenic spot, just at the south entrance of the scenic spot. The deluxe suite room booked is large and the shower is comfortable. There is breakfast and afternoon tea.
question:
1. Inconvenient dining: The hotel does not have lunch and dinner. There are no restaurants nearby and takeout is not delivered to the hotel. The nearest restaurant has to be walked for more than 20 minutes.
2 Facilities: The round bathtub in the room is on the balcony outside the bedroom. If it is not blocked, no one can use it, as shown in Figure 1. Before going to bed, I found that the balcony door could not be locked.
3. No prompt from the hotel for free parking: When you drive into the scenic area to park, there is a QR code at the front desk. Guests who stay at the hotel can scan the code and it is free for three days. However, the hotel management process is not good. From check-in to checkout, there are no staff prompts and QR codes at the front desk. If you use a car to go out in the middle, you will be charged 5 yuan per hour.
When I contacted my supervisor, I still got no reply. Please improve the process.
4 Door locks and security: When I went back to the hotel and swiped my room card, there was no response and I couldn’t get in. I went downstairs to the front desk and printed the card again and still couldn’t get in. I was very angry. I called for room service on the floor. I swiped my card to open the door without asking anything, which made me even more angry. Sorry, no safety awareness at all. Tell the aunt that I want to use my own card to open the door, not yours. Asked the front desk staff for feedback: It's not a card problem, it's a door problem. A person from the engineering department came to the door and explained that lifting the door handle upward meant it was locked. In this state, the door card could not open the door.
The managers should reflect on whether they should change the doors, change the locks, train employees, or train guests on how to open the door. In short, it is not appropriate for guests to run around. The key is that they have not opened the door after two trips.
5. For the phone number of the superior suite, all hotel live broadcast buttons show that this number is empty. Are you rushing to open the business without even getting ready?
6 Floor-to-ceiling window view: The promotion says river view and mountain view, but in fact it is the original black pipe and vertical "small chimney" that are not included in pictures 2 and 3, which is inconsistent with the promotion.
7 The corridor looks like construction is not yet complete, as shown in Figure 4.
Lots of inconvenience, poor communication, honest bad reviews. There may be a shortage of manpower because when I arrived at the hotel after 3 o'clock, the hotel had not been cleared out yet, so I had to wait for 20 minutes before checking in.
Original TextTranslation provided by Google