Wanda Vista Yuxi Fuxian Lake

Wow, this is really the worst five-star hotel I have ever stayed in, bar none! It directly reduced my favorable impression of the entire Wanda Vista series of hotels to the lowest level! ! ! The reasons are as follows: The air conditioner is old. After checking in at 9 pm, I found that the air conditioner was not cooling. I asked the waiter to check and adjust it, but after waiting for more than an hour, it was still not cooling. At 10:30, I called the front desk again and said there was a problem with the air conditioner. They said they would send someone immediately to check the results but no one came. I called to urge them. Finally, at 11 o'clock in the evening, a staff member came to debug. The staff informed us that this floor The air conditioner was repaired because there was a problem, but it still didn't work. We had to change rooms because it was already very late and the children were very sleepy. The staff asked us to go to the new room to rest first and pack our luggage the next day. At that time, I We still thought it was quite humane, but we waited for a long time and no one informed us. During this period, we called to urge us. The front desk said that they would come right away and told us that we had to pack our luggage and move to the new room. We could not leave our luggage in the old room. At that time, I We were devastated and packed our luggage in a stuffy room with our sleepy children. While packing, we waited until 11:40 for a staff member to come and take us to our new room. It’s truly a crashing trip! The main questions are as follows: First of all: Why not arrange to a floor with no problem with air conditioning when there are vacancies. Secondly, the service and repairs came too slowly and the response was not timely. Third: The service is completely inhumane and does not consider the trouble caused to us from the customer's perspective. Fourth: There was no apology until we checked out, not even a "Sorry, sorry"! ! ! ! !

Double Moon Bay Wetland Park Tickets: Very convenient. Beautiful hotel, warm service, security guards took the initiative to carry luggage. Rich breakfast. Cozy, highly recommended, will come again next time... . . . . . . . . . .

Wenhua Hotel is probably the only five-star hotel in Fuxian Lake. The interior environment is elegant and the decoration is in a new Chinese style. There is a lake in the hotel and it is close to the Moon Bay Wetland Park, which offers free tickets. It is just across the road. The breakfast restaurant and swimming pool are both good, with first-class facilities, basically comparable to the Hilton Fuxian Lake. The front desk service attitude makes you feel at home. Maybe it was the eve of May Day, the crowds had not arrived yet, and the popularity was slightly weaker, but the hotel is cost-effective and trustworthy.