ZMAX Manxi Hotel (Chengdu Kuanzhai Alley) Reviews

Response from Property: Dear guests, thank you for staying in the hotel and sharing. I am glad that every link of the hotel has been recognized by you. Through your detailed description, you can feel the happiness brought to you by this journey, which is what our servicers have been pursuing.This will also become the driving force for us to continue to work hard and make progress. I look forward to serving you next time!

Response from Property: Dear guest, thank you for your recognition of us. Every need of our guests is what we sincerely strive for. Towards. We will definitely work harder and look forward to our next trip so that we can create more perfect services for you.​

Response from Property: Thank you for your recognition. It is our responsibility to provide efficient service during your stay and thank you for choosing a hotel. We will continue to work hard and make persistent efforts. We hope you will come again next time

Response from Property: Thank you for your review. We have resolved the issue of noise in your room as soon as possible and have changed your room. The decoration is carried out by the upstairs property management company, and we have already communicated that construction cannot be carried out in the morning. Our hotel needs to change the sheets and covers for an additional three days. If you request, you can change them every day. Thank you for your review. We hope you can still choose us next time. Thank you for your review. Happy life

Response from Property: Dear guests, hello, thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. 1. The hotel is close to Exit D of Kuanzhai Alley, about 7 minutes' walk away. Surrounding it are Kuixing Tower and Zaozixiang Food Street, where you can experience authentic Chengdu cuisine. 2. We are deeply sorry for the breakfast. The hotel breakfast adopts a semi-self-service style, adding a self-service single-point Chengdu feature experience, such as: cooked beef noodles/fat intestines noodles/wontons/Chongqing noodles and steamed food. We are sorry that you did not experience the hotel breakfast. Thank you for your valuable suggestions. We know that this is the greatest care and help for us. We will seriously study and solve it to provide you with a more comfortable and warm stay experience. All the hotel staff are looking forward to your stay again!

Response from Property: Dear guest, thank you very much for your review of our hotel. We attach great importance to your feedback. 1. We sincerely apologize for the small black insects you found in the bathroom. Since July and August are the wet season, the number of small flying insects in the sewer pipes increases. The hotel has arranged for disinfection work to be carried out twice a month during the rainy season. After receiving your feedback, we contacted the disinfection company again to conduct a comprehensive inspection of the hotel rooms and implement the disinfection work, and strengthened daily hygiene management to ensure every guest's stay experience. 2. We deeply apologize for the breakfast. Since the hotel's breakfast adopts a semi-buffet format, it has added a self-service à la carte Chengdu specialty experience, such as: freshly cooked beef noodles/fat rice rolls/chaoshou/Chongqing noodles and steamed food. Due to the limited space of the hotel restaurant in the lobby, an outside dining area has been added. We apologize for the inconvenience caused to you. In view of the slow service, we have strengthened the management and service of the kitchen to ensure that guests can enjoy more abundant and high-quality breakfast services. At the same time, we will also strengthen the management and service of the restaurant to ensure that the dining experience of our guests is improved. All hotel staff would like to apologize to you again. 3. For smart door locks, the hotel receptionist will tell you to scan the QR code to log in to your mobile phone number to obtain room information when checking in. You need to turn on the Bluetooth of your mobile phone to connect to the door sensor to open the door. It may be that the hotel receptionist spoke too quickly and you did not hear clearly. I'm sorry for the misunderstanding caused to you. The front desk has also prepared electronic door locks and physical room cards for all guests to choose from~ I hope this unpleasantness will not affect your mood. Xiao Zao sincerely invites you to come to the hotel again to experience it. If you have any questions during your stay, please feel free to contact us Contact us. Dial the room phone number (0) to go directly to the front desk. We will handle it for you as soon as possible! Looking forward to seeing you! Good luck with your work - General Manager of Leary Hotel

Response from Property: Dear guest, thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Hotels are all about "one guest, one change." Regarding every valuable suggestion you mentioned, we will share it with the hotel management, find the shortcomings in the details, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience next time you stay, and we sincerely invite you to come again.​

Response from Property: Dear guest, hello, thank you very much for taking your precious time to praise Xiao Zao, and thank you very much for your support to the hotel. The breakfast adopts Chengdu's characteristic fresh-to-order "pasta, noodles, and hand-cooked" and semi-buffet meals. We are still a little disappointed in our choice because we did not get your full 5-point praise. It may be that the hotel has not done enough. We hope that you can point out our shortcomings to us next time you come, and we will work hard. To do better, we will continue to provide attentive service so that every guest who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises and touches, and we look forward to your next visit!

Response from Property: Dear guest, hello, thank you for your recognition of Xiao Wen, Xiao Ren, Xiao Sun, and Xiao Chen. Because guests like you are always paying attention to Xiao Zao, Xiao Zao can serve you better. Xiao Zao It is the responsibility of all hotel employees to provide a comfortable and superior environment and services to every guest staying in the hotel. Xiao Zao is committed to providing you with a friendly and thoughtful stay experience. Therefore, Xiao Zao is particularly concerned about everything during your stay. Here, Xiao Zao will welcome you again with a friendly smile as always. Have a good trip!

Response from Property: Dear guest, thank you for your kind review. The hotel has specially prepared welcome fruits, special souvenirs, hand-made ice powder and candies and cookies for all guests. The hotel is close to Kuanzhai Alley Scenic Area and Kuanzhai Alley Subway Exit D. About 700 meters away, transportation is convenient. There are Kuixinglou Snack Street and Zaozi Lane Scenic Area nearby, both of which feature Chengdu specialty snacks. Helping guests mail “forgotten” items and clothing is what we should do, and we are very happy to be able to help you! The room type you booked is a one-bed L room. The room is located in the middle of the corridor. The window is decorated with a viewing window (decorated with red panda bamboo) as an inner window. The room uses a fresh air system so it will not be stuffy and it is quieter as it is not close to the street. , guests with light sleep can choose. The hotel front desk also has an exclusive treasure box service, which provides guests with earplugs and other supplies. If you need help or gifts, you can dial "0" on the landline in the room to call the front desk to provide you with services. Oh ~ Your reviews are a spur to the continuous improvement of the hotel. We look forward to your coming again. We will definitely give you a better and more satisfactory stay experience. It will make you feel our sincerity and let you see our hotel. We are constantly striving to improve and we will greet every guest with better service. Finally, I wish you a happy life, thank you for your sincere review, and sincerely hope you can stay again.

Response from Property: Dear guest, hello, thank you very much for your praise of our hotel. The hotel will call and track the guests one by one to remind them of the recent weather in Chengdu, transportation, hotel location and arrival time to confirm the specific needs of the guests. The whole house is intelligent Xiaodu with one-click guest control, which is full of technology. The sandals are free for ZMAX guests to use. If you like them, you can take them away. Special souvenirs, hand-rubbed ice powder and candy biscuits are specially prepared for all guests. Xiao Ren and Xiao Chen will continue to work hard to provide better services for every guest. We look forward to your visit again and wish you a pleasant journey!